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Bank of America Financial Center

  1. Cross Keys
  2. Bellefontaine Neighbors Bank

Reviews, get directions and contact details for Bank of America Financial Center

Address: 14300 New Halls Ferry Road, Florissant, MO 63033, USA
Phone: (314) 284-0450
State: Missouri
Zip Code: 63033


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Reviews
I never give bad reviews...but I can not help it. All locations shortened their hours a couple years ago to 9-4. That alone sucks but small change that I got used to. This location has now ripped out it's drive thru services. I spend upwards of 20 min every morning to make deposits for my company. I feel bad for the girls working there. They are very nice and try hard to keep a smile on when 8-10 ppl are in line pissed off for having to be there. I try hard to keep my frustrations toward the company not the workers. 9 out of 10 times the banker has to call a supervisor over to complete a transaction. Then they both stand their dumbfounded for a good minute straight...every time. I can only assume it is the computers going slow or something. It has become the worst part of every morning of my life. A plea to the public-Cash is not king anymore, use your darn credit/debit card and save us all the trip to this god awful place!
8 years ago (10-07-2017)
Low grade on Service and understanding customers needs and request, more into trying to sell products and promotions.
8 years ago (01-07-2017)
I've had my account for almost 10 years now and decided to go to this location for the first time, not only did I have to wait for 15 mins to see a banker, my request was declined... the banker who assisted me was unemotional when she Told me no, and have no reason for the denial... I then asked to close my account, which she did, then asked me to go stand back in line to withdraw my money which took another 15mins... BOA, has not been my primary bank for a while now, with this experience I will never reopen or give them additional business..
8 years ago (24-02-2017)
Their customer service is terrible when it comes to answering the phone and their banking practices are a nightmare. They wouldn't cash a check for one of our company's clients (which had both our name and the client's name on it) despite us having endorsed the check. They told us they wouldn't even deposit the check even if we had a company representative accompany our homeowner to the bank and "suggested" that we cash the check ourselves and then write the client a new one... What's the difference? This has never happened to any of our other clients who use other banking establishments. No we must go through the additional hassle of picking up and processing the existing check and then processing and mailing a new payment to our client. All to save BoA some time. Rubbish
8 years ago (09-12-2016)
Waited for almost 2h just to have someone do a wire transfer. They said only one lady can do it. She was on the phone for while. Had to leave after all that. Lindbergh branch is way better. It shouldn't take that long to get some assistance.
9 years ago (22-01-2016)
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