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Bank of America Financial Center

  1. Mid-City
  2. Santa Monica Bank

Reviews, get directions and contact details for Bank of America Financial Center

Address: 1430 Wilshire Blvd, Santa Monica, CA 90403, USA
Phone: (310) 434-2260
State: California
Zip Code: 90403


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Reviews
I was assisted by Gustavo Kalinec, who was completely amazing. He answered all my questions super patiently and walked me through all the things I wanted to learn how to do. He helped me get a credit card and explained all the details that are disclosed in the contract. This is where I opened my first bank account and where I hope to keep my money for the rest of my life (as long as they keep being this awesome!)
8 years ago (03-11-2017)
Manager called me ungrateful. Has no understanding how to treat loyal customers.
8 years ago (06-10-2017)
They never answer the phone and when they do they leave you on hold for over an hour without anyone picking up again. I just need to verify if my credit card was delivered to the bank. Not feasible to drive every 2 days to check if it has arrived. Horrible customer service.
8 years ago (18-04-2017)
Had a bad experience today. Showed up, waited in line, which was long, as always. No one was in the lobby directing traffic, trying to expedite the line. One older lady, who must be a regular as 2 tellers recognized her, took up one of the tellers with her conversation for 10 minutes plus in what could have been a 2.5 minute conversation. The tellers didn't seem to work with ANY sense or urgency, nor did any of the bankers. A 5 minute trip to the bank shouldn't take 20 minutes. Overall, the experience makes me glad that I'm closing my accounts next week.
9 years ago (06-05-2016)
I had been banking with Bank of America since 2005, but had to close my 3 accounts today after the less-than-professional experience with manager Carmen Nario and her staff. I've visited about a dozen branches over the past decade, and this one seems to be the worst run. The staff was completely disinterested in helping me. Maybe on just caught them on a bad, or maybe that is just the culture she has instilled there. Either way, I don't see myself doing business with the company again.
11 years ago (06-02-2015)
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