Wells Fargo Bank

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Address: 900 Montana Ave, Santa Monica, CA 90403, USA

Phone: (310) 458-7440

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State: California

Zip Code: 90403

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Reviews

I love my bank more specifically doing business with their banker Elisa Reyes as soon as you walk in the door. If she is not with another customer, she is always eager to greet you with a smile and to help you over and beyond you'd expect. I will spare you all the countless ways she has guided, instructed, and has educated me so many times and without any attitude, just a heart to serve.  I never feel like there is a clock ticking, she gives you her full attention and catches things that would be best for your account and NEVER have I felt like she was "Selling me" which I felt in past years agents have done for their quotas.  Like the old days of having a trusted banker "FRIEND" you can count on and trust!! I'm glad you are back Elisa and congratulations on your newest baby!!

 8 years ago (21-07-2017)

Horrible customer service.  Talking about cellphone service and cellphone bills are important than saying hello to a customer.  Saying Thank you is also definitely out of the question as well.  This occurred at least twice. Will go to the 4th Street branch instead.

 8 years ago (14-07-2017)

Thoroughly unprofessional, unaccommodating, condescending, and discriminating. I've never been treated so poorly at Wells Fargo, this branch seriously needs an overhaul. The tellers are perfectly friendly and competent, the branch manager did not conduct himself so. When I complained about his Business Banker's unprofessional conduct, how she engaged me combatively and refused to provide me with alternative accommodation, he literally shrugged his shoulders and endorsed her "busy schedule" and bad attitude. Unbelievable. The branch manager had zero consideration for my extra hardship- I'm in a wheelchair, which obviously limits my ability to patron a bank. They wouldn't even open the door for me. I'll be happy to return to this bank when it is under new management, and when they take ADA compliance seriously.

 9 years ago (30-09-2016)

I came in to cash a check a client gave me for only $1500. Very small amount.
I had to wait 10 min, (what ever)
Not only did they call the branch the check was written, but they actually called and interrupted the client who is highly highly successful person and doesn't have time for this... Very low standards. 
If they would of told me PRIOR to calling him, I wouldn't of came to cash it and would of just put in my account... Not cool, learn to communicate...

 9 years ago (20-04-2016)

I have been a Wells Fargo customer since it w as first interstate bank. I had 2 real estate loan with great credit throughout the 35 plus years. I applied to finance my condominium worth close to $900,000 I wanted to finance only $200,000. With a credit score of 800 no bad credit my loan was rejected.  Sadly I applied with Chase bank my loan was accepted and processed within 3 weeks. 
 I am planing to end my business with Wells Fargo and transfer to Chase bank too bad!!

 10 years ago (06-06-2015)

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