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Bank of America Financial Center

  1. Sylvan Grove
  2. Overland Park Bank

Reviews, get directions and contact details for Bank of America Financial Center

Address: 9550 Metcalf Ave, Overland Park, KS 66212, USA
Phone: (816) 979-8211
State: Kansas
Zip Code: 66212


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Reviews
Consistently long lines with 1 teller. Poor service, no one seems to know how to do anything so you wait and wait. Time is money. You would think a bank would understand this.
8 years ago (17-10-2017)
Deserve zero stars. Bank employees didn't act like they cared whether or not my 90 year old mother had an account or not. We made a phone appt but we're told when we arrived that we should have made an online appt to insure a time. After a 30 min wait, a kind patron gave up her spot as she could see the stress the wait was causing my mother. Then the personal Banker refused to accept mom's DL, which had expired 2 days prior, as a photo ID. She hasn't driven in years and was only trying to use it as a means of identification in order to make minor changes on her account while a relative was in town from California. She had with her multiple forms of ID but this was to be used for the picture ID. She was clearly the person in the photo and her address matched with other forms of ID she had. Employees refused to accept the license. Relative who was going to be added to the account was not allowed and left town, resulting in nothing being accomplished. At one point it was suggested to us, in my mother's presence, that we "eliminate" my mother from her own account because she had no ID. Whole ordeal was extremely difficult for Mom. Bank employees acted like it was just too bad.
8 years ago (02-08-2017)
Went in to cash a check with the intentions of coming back later to open a checking account. I was told they couldn't cash it and were extremely rude. Obviously I will not be opening a account or coming back.
9 years ago (02-12-2016)
Friendly service. Two drive thru ATM's is nice. Update: Trying to get service on a Friday is horrible. Never more than two tellers, no longer have drive through. I've waited in line for 20 mins before. They seriously need more people there on Fridays.
9 years ago (22-08-2016)
This place is horrible, they never pick up the phone to help out a customer. i think this place needs o be look into. bunch of lazy and uneccessary workers
9 years ago (03-09-2016)
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