Baskin-Robbins

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Address: 6895 Katella Ave , Cypress 90630, CA, US

Phone: (714) 821-3178

State: CA

City: Cypress

Zip Code: 90630

Opening Hours

Monday: 11:00-22:00
Tuesday: 11:00-22:00
Wednesday: 11:00-22:00
Thursday: 11:00-22:00
Friday: 10:00-22:00
Saturday: 10:00-22:00
Sunday: 11:00-22:00

Update Info

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Reviews

Don’t go to this location!!! Service was horrible. Not clean & bug on my cake! After waiting forever for the worker to write “happy birthday” on the cake he stopped mid way to take a long phone order & by this time there was 4 different families waiting which he never acknowledged once I got the cake I went to the car & my husband the birthday boy saw there was a dead bug in the middle of the cake. I immediately went back inside & the worker offered to remove the bug and give me the same cake back. He wasn’t even surprised about the bug & not apologetic. Disgusting !!!! Sadly that was the last Oreo cake in that size. I had to get a smaller cake which was too small. I didn’t even get writing on it because of the many many people waiting & I had already been in the store over 15 min. I contacted corporate to advise them of this experience and they could care less. They said a manager would contact me but never did.

The girl working today aug 7 @4:15 was so sweet and helpful I was advised to get wild sorbet over watermelon sorbet and glad I listened to her it’s my top fav now !!!! Great customer service !!!

Should really update your hours if you guys are gonna close 30 minutes before said time or maybe hire employees who don’t hate their job?? I work in food service so I understand wanting to just go home but saying your closed 30 minutes before closing time? We can still see you through the window so it’s pretty obvious how upset or annoyed this employee looked and they weren’t even doing anything other than just standing. Open light still on and doors open but they’re closed at 9:30?? I don’t know make it make sense so I don’t have to be a Karen over ice cream.

$46 for a small icecream cake? That's insane. Is best to go to Porto's and pay $28 for a better cake.

Baskin Robbins tucked into the corner of the cypress center. It's a smaller store, but they have a public restroom. Same cakes and ice creams they have at all the stores. My only complaint is its warm in there. Like they need the a.c. on or a strong industrial fan because ice cream melts too damn fast. Other than that good service and pretty clean place.

The 2 dairy free ice cream options were, ok. I think that being an ice cream place for so long they could have fone way better. I'm only giving them 4 stars because the staff was exceptional. They were friendly and most importantly, honest. They don't feel the dairy free is very good either. By the way the scoop was free thru their app.

Stop by occasionally usually friendly service. Went in to buy malt power like I do every year. unfortunately lady nite they had a new sixteen year old who refused to sell it to me. He thought I was asking him to do something illegal.!! Who leaves a sixteen year old to close a store?

Online it says they closed at 10 got there at 9:50 with my son and the employee was already trying to leave. Worker looked mad or annoyed, I apologized for coming in last minute and completely ignored me :

baskin robins is cool. they have my favorite flavor, vanilla and cotton candy. service is good and they were very sweet to me.  :

Bad customer service! I asked for a quart packed ice cream, the girl seemed irritated and didn’t even go to the top!

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