Batteries Plus Bulbs

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Address: 2953 Cobb Pkwy NW, Kennesaw, GA 30152, USA

Phone: (678) 389-8096

Website

State: Georgia

Zip Code: 30152

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Reviews

Do not take your phone to this store for repairs. I took my iPhone to this store for a repair on the charging port. I was pleased with the repair but I noticed that my loud speaker failed to work a few days later (it was verified as working on my service paper). I went back to the store to explain my issue with the repair and they took another look at my phone. I was told that my loud speaker was not correctly connected back to the board. I understand that things happen and did not have an issue with this, I just wanted my speaker to work again.

Now, this is where my experience with this store really gets sour. A few days go by and I start to notice that people can not hear me on the phone when they call me. I double checked every possible setting and ensured that my phone was up to date. I visit the store again and state my issue (third time to the store now) and he tells there's nothing he can do (let me say again that all of these components were verified as working before the initial charging port repair). I told him that this was unacceptable and bad business on their end. He began to roll his eyes, raise his voice, and continue to be rude. I paid for a service and I expect my phone to be in working order as it was before. The staff here are very unprofessional and seem to lack proper customer service experience. I sent an email to the store manager explaining my experience with their associate and have yet to receive a response.

This store obviously doesn't care about the quality of their service and more importantly, their customers. I will not visit this store for future repairs or recommend to family and friends.

 8 years ago (02-06-2017)

Going to the store and picking up the item I'd ordered online was great. Helpful and polite information, tips, etc. Ordering online was a bit of a pain. If you made any errors filling in your order info, say on page 2, you couldn't go back one page. The program bumped you back to the beginning, where you had to start your order over again.

 8 years ago (18-06-2017)

I've ordered online several times and have had a great experience.  The batteries I was looking for were in stock. I did have an incident where my phone battery wasn't good and they didn't help me. Besides that it's been a pretty good experience.

 8 years ago (06-06-2017)

Very smooth transaction.  Ordered a motorcycle battery on line, that was in stock, for store pickup.  This particular battery required activation and charging before use..   When taking the old battery in for core return I noticed it had 340 Cold Cranking Amps (CCA).  The new battery I ordered only had 260 CCA.  When I arrived at the store I found that the clerk had already activated and was charging the battery I ordered (a nice surprise, since I planned on doing this myself at home).  Upon discussion about my battery usage, I decided to upgrade my order to a different new battery that has 350 CCA.  The clerk sold me the upgraded unit (which did not require activation and charging), and even applied the same discount that I had gotten on  line.  I would recommend this store and batteries +

 8 years ago (01-07-2017)

Flawless experience. Found and purchased what I needed in less than 2 minutes, coming in with no knowledge. Staff is capable and helpful.

 8 years ago (11-06-2017)

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