Batteries Plus Bulbs

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Address: 4014 Electric Rd, Roanoke, VA 24018, USA

Phone: (540) 613-8873

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State: Virginia

Zip Code: 24018

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Reviews

Ordering was super easy online.. though I am glad I did not have to pick up right away.  It took a while for someone from the store to contact me to inform me that the battery had to be sealed and charged.  This could take a few hours.  NO WHERE ON THE WEB did it inform me of this!  I was not happy and had to change my plans.  Very Poor!!  They did not call either to let me know it was ready. I took a chance and it was ready when I had to leave.  The battery worked fine once installed so I guess all is well that ends well. Communication was not great.

 9 years ago (30-05-2017)

First visit, quiet afternoon. Looking for Samsung phone battery. Gentleman behind counter went directly to battery, then quickly installed for me. Proper charging instructions given and then I was happily on my way. Excellent customer service! I'll be back!

 9 years ago (22-05-2017)

When they first opened I remember thinking "What's the point of a battery store?". Then someone told me that when my car's fob battery failed to go there and they would open it up and change it for you. Wow. What a great service! It was my first time owning a car with a fob, so it really helped. They had it open and changed within a couple minutes. I started swinging in there every time I needed a battery for anything. Today I drove way out of my way to go there so they could change the battery in my fob again. The woman behind the counter said, "Oh, we charge $9 to open your fob for you on top of the cost of the battery, which is $4.50." (I told her they used to do it to no avail.) So, I was the only one there and she just stood there and watched me try to open it. "You'll never get it open with your fingernails. And we can't lend you tools for liability reasons." I eventually found a little pocket knife in my purse and opened it. Must have taken me 20 minutes total during which she just mostly stood there and watched. (I would have left but without the fob battery I wouldn't have been able to start my car.) So, I'm back to the opinion that without customer service there is really no point to the store. Just get your batteries elsewhere and if you want help, Best Buy is great, as is True Value hardware. Even Staples has better customer service. Probably your local drugstore would be more helpful. Someone failed Marketing 101, or else the lady was trying to scam me.

 10 years ago (28-10-2016)

Car battery warranty is horrible. Mine died. After getting a jump I drove the 40 minutes to the store. After assisting the tech who had trouble with the tester, they determined that my battery was dead. However, because it was under warranty, they would have to remove it, charge at least twice, then see if it holds the charge. Guess  what? Now I have to purchase a new battery and wait for them to determine if I get a credit for the remaining time on my battery. I will never shop there again. The lady assisting me blamed it on Duracell. Hey, carry another brand. You just lost a customer because of poor customer service.

 10 years ago (08-12-2016)

I ordered a battery online for pickup at the store. It was paid for & I did receive a confirmation the item was ready for pickup. The store had two employees on duty with one working the floor and in the repair area  behind another counter.  The store was understaffed based on the floor need and the repair person totally disinterested in helping the floor person. So I waited. Then the item was not ready fro pick up. The floor person asked me if I got the confirmation which I handed him even before I asked. He walked the floor a bit and came back to check stock levels. There were 21 in the store somewhere. DUH.........  he finally found one and we proceeded with the check out. He asked if the item was already paid for which was obvious since I handed him the pick up notice some 10 minutes earlier. Bottom line to me was the dude that does the repairs should NOT be part of  floor sales staff. You guy's need three people there - not two with one useless to helping customers. This all happened approximately 5:10 PM on Friday 25 November.

 10 years ago (28-11-2016)

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