Staples

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Story

So much more than office supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services.

Address: 4210 Electric Rd, Roanoke, VA 24018, USA

Phone: (540) 725-7313

Website

State: Virginia

City: Roanoke

Zip Code: 24018

Opening Hours

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Personal service from Xavier at Copy and Print, Chris with tech support, and Ryan at check-out was above and beyond exceptional. Their friendliness, and willingness to help has renewed my faith in electronic and office supply shopping.

 7 years ago (14-01-2018)

Just stopped by today for printing. The rep told me that they don't do their services over email anymore b/c a lot of people caused problems. Okay, then why would you still leave your email address on your business card and not put the sign on your front desk. Also, i told him that i sent him my file online and he said it would take 20 mins for them to receive after I waited near the register for like 10 mins. After I came back, he said he didn't receive anything even though I got a confirmation email from staples that I have registered their service. This guy didn't know how to do his job and wasn't even willing to apologize for the issue. I know it's difficult to hire right people, but at least the employees need to have basic knowledge of their job and stay informative. I am not coming back.

 8 years ago (31-05-2017)

Had a great experience at Staples the nicest lady helped me out named Venera.

 8 years ago (07-04-2017)

Well, it's interesting when in the span of a few days that you can receive drastically different service from people. I came in on Monday and had the smoothest experience with the copy center staff. They were awesome, printed my copies, and checked me out speedily. Well, Rick, the copy center supervisor could take a lesson in customer service and respect from his employees. Is it 2016? When did printing from Dropbox become an issue? You wanted me to email you my documents but let others come behind the counter to log into their accounts and print their documents? He said that their labels may not be able to match up with my document. Wait, what? Isn't this a specialty of Staples? You have a copy and print center. WOW! So, I go buy my own labels and come back as he finishes up with a customer that he LET BEHIND THE COUNTER TO PRINT WHATEVER SHE WAS PRINTING! While I'm waiting for this transaction to finish, someone else walks up to the counter. I knew he was going to walk past me as if I wasn't standing there. And he did. And if the nice woman hadn't said anything to him about it, he wouldn't have even spoken to me. So, I let him know about the labels I was going to buy and he gives me the same excuse. I inform him that I was allowed to come behind the counter and log into my Dropbox account a few days ago, why not now? Studdering doesn't count for a response. Neither does his callous smirk and nonchalant attitude. I deserve the same respect as other customers. Inaction is just as bad as negative actions. I'm thoroughly disappointed in this experience. It's not what I associated with my many other Staples experiences. Definitely a crappy experience!

 8 years ago (10-12-2016)

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