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Best Buy

  1. Minnesota
  2. Minnesota Electronics Store
  3. Minnesota Store

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Best Buy - Richfield

Address: 1000 W 78th St, Richfield, MN 55423, USA
Phone: (612) 861-3917
State: Minnesota
City: Richfield
Zip Code: 55423


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info
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Reviews
If 0 stars were an option, that is what they would have received. DO NOT EVER BUY AN APPLIANCE FROM THIS STORE. We bought an fridge from this location on January 21. They stood us up for the first delivery appointment. No call. No apology. Nothing. The attempted to redeliver then said our driveway was too slippery and they could not bring it in. They attempted to redeliver on March 3 (Saturday). They did get the fridge into the house but refused to hook up the water and electricity said it was against there policy and hustled out the door. After several hours of running, the fridge was not cooling. We called the manufacturer, the said give the fridge 24 to fully cool (Saturday evening). After 24 hour the fridge still was not cooling. We called the manufacturer on Sunday and they said the leveling magnet was off and if the fridge was leveled it would work. They said the fridge had been registered by a previous owner and they also reported the same issue as we did. We scheduled a Geek Squad appointment for Wednesday at the time. We leveled the fridge per the manufacturer. It still was not working. After a little more poking around, we discovered there was no cooling agent in the fridge. We called Geek Squad and let them know, the blew us off and said wait until our appointment in 4 days. Wednesday March 7 comes around, Geek Squad shows up. Doesn't even touch the fridge. Says if there is no cooling agent in the fridge it isn't repairable. Call the store we bought it at to return it. THE STORE SOLD US FRIDGE THAT DIDN'T WORK AND HAD BEEN RETURNED BY A DIFFERENT CUSTOMER FOR NOT WORKING. I arrange for an exchange. Explain the urgency and the amount of time we have been waiting for this fridge (and that we no longer have a fridge to use). They promise us it will be delivered on Friday March 9 between 4 and 10 pm. I confirmed, the fridge will not come before 4 pm? We have already missed several half days of work dealing with this purchase and both of us work more than 45 minutes from the house. It must be after 4 pm. The day of the delivery they call at noon, NOON!!!!! We will be there in 30 minutes. My husband rushes home and waits and waits. No one shows up. Finally get in touch with the truck dispatch, and is told the drivers waited too long and left. We would have to reschedule. I have called the store 2 times after the missed afternoon delivery and they still will not call me back to confirm it will be delivered today. WHY SHOULD THEY CARE? THEY HAVE MY MONEY. I AM RETURNING THE FRIDGE. SOMEWHERE ELSE WILL GET MY BUSINESS.
8 years ago (09-03-2018)
Almost Every experience I have had at this best buy had been tailor made for me as a customer. Been shown the utmost respect and loyalty by this store. From the entry level to Management, I have had nothing but great encounters. Suggest going to this Best Buy if you are looking for a great experience.
9 years ago (12-01-2018)
I’m very frustrated with this store. Without getting too drawn out, every time I ask for help someone points me to another person. Today I waited over 30 minutes for supposedly the only guy in the store to help me get set up with an auto start for my car. When he finally came around to helping me he acted all annoyed like I was bothering him. All that aside I was being nice because just wanted to purchase the device and set up my appointment for the install. We go through the whole process and he gives me pricing of $279. Great. He goes gets all the parts and gets my info, rings everything up, it says $430+! I ask him what happened to $279 sale price and he starts telling me about other parts I need which he didn’t mention when he quoted me the initial price. I ended up walking out without purchasing anything. I asked the front store staff where I can make a complaint and they had to make more pages to find out who can take a complaint. Really? Hard to like this store when I see a ton of staff on the floor but everyone you speak with can’t help you and points to someone else. Horrible.
9 years ago (27-11-2017)
DO NOT EVER AND I MEAN EVER GIVE BEST BUY YOUR CREDIT CARD NUMBER!!!!!! Before doing business with Best Buy, GOOGLE "Best Buy 0994" They have more victims than customers and have no intention on fixing the problem. Even the store number is fake. There is NO Way to talk to a representative at the store even when the fraud is happening in real time. They make no effort to stop this. CHECK YOUR ACCOUNT STATEMENTS OFTEN!! In my case, I received an alert asking to verify the charge on my credit card. I flagged it and it declined the transaction. I took it apon my self to notify the store and found through google that the problem is infact within the store it self. Make sure you have the highest level of fraud protection and security features in play before using your card with any Best Buy or Best Buy affiliate. NEVER USE A DEBIT CARD!!
9 years ago (05-02-2018)
I really can't believe how much Best Buy has changed to become the hub of the connected consumer. I live near the Best Buy home office in Richfield and also shop at the store next to that office so my experience may benefit this, but what an amazing transformation this retailer has made. Great helpful, and intelligent staff that actually use the products they sell. Very good experience each visit! Thank you!
9 years ago (28-11-2017)
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