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Best Buy

  1. Illinois
  2. Illinois Electronics Store

Reviews, get directions and contact details for Best Buy

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Best Buy - Springfield

Address: 3193 S Veterans Pkwy, Springfield, IL 62704, USA
Phone: (217) 698-8551
State: Illinois
Zip Code: 62704


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews
This is the best store in this area of Illinois. The staff there is top notch. They listen then make great suggestions and do not try to oversell. I have been looking for items and the recommendations given have been great and Honest. I usually take staff up on their offers when I am ready to buy. If not satisfied I can return the item. That is seldom.
7 years ago (23-01-2018)
The associates in this store didn't ponce on me. They seem to wait a moment to see if I 'looked like I needed assistance'. I looked up and made eye contact with an associate and he walked over and asked if I needed help. I told him what I was looking for and he took me right over to the aisle that had what I needed. I found the item that I needed. He then asked me if there were anything else he could help me with. I replied 'no, this is what I needed today'. He told me thanks for shopping at Best Buy and to enjoy the rest of my day. I thanked him for his help and went to pay for my purchase. This is not how most of the 'associates' at other stores act. They seemed to either be bothered by being asked for help or they had no idea what I was asking about. I applaud Best Buy for hiring 'quality people'!
8 years ago (15-12-2017)
I purchased a new computer and a Microsoft Office 365 on December 9, 2017. I ordered online, and picked up the computer from the store. The store didn’t have the MS Office card in stock so they ordered one for me. It arrived a few days later at my home. However, it didn’t work and the message on my computer said not validated. So I called the Best Buy helpline and after talking to several help associates (with heavy accents), I was told to return the one I had and they would re-issue a new one. I returned the defective card by mail using the return label they provided. The new card was supposed to arrive on Dec 19. It arrived Dec 26. Well, it didn’t work either and I received the same error message. So after talking to no less than 6 help associates for over 2 hours, I was told my only options were to wait and see if it would work later or return the card to Best Buy for a refund and buy one directly from Microsoft for $20.00 more than I paid Best Buy for it. I went to the Springfield IL store where it was originally purchased to return it, but they couldn’t give me my $49.99 back because it wasn’t the original card I purchased and it was the reissued one. Microsoft said its Best Buy’s problem, Best Buy said it is Microsoft’s problem. Buyers beware! Best Buy doesn’t know how to resolve issues and they don’t seem to care about their customers! The manager I dealt with was rude and told me I could return this card to get a new one (by mail) or to call Microsoft again. It is hard for me to believe that a corporation the size of Best Buy cannot resolve a little issue like this to satisfy a customer.
7 years ago (29-12-2017)
They where fast and helpful assisting me. My geek squad warranty was honored with a less value but not a total loss. Management James was very helpful and when he made a mistake he found us and corrected right away. Female cashier was great also
8 years ago (11-11-2017)
I was there on December 22nd, the line was extremely long but it was exceptionally fast! When I got to the checkout the guy who checked me out interacted with me and was great. All I can say is keep up the great work!
7 years ago (28-12-2017)
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