Best Buy

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Best Buy - Butterfield Road

Address: 1432 Butterfield Rd, Downers Grove, IL 60515, USA

Phone: (630) 620-9040

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State: Illinois

Zip Code: 60515

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Reviews

Absolutely terrible experience here.    I bought my child a pair of beats headphones for their birthday a month ago and today was their birthday they opened up the headphones and they would not turn on I brought them in to exchange them for another pair and they told me I had to go to Apple I told him why I was here now and I just open them today and they did not want to help me I've been asked for a manager and the gentleman helping me Steven said he was a manager I asked why his name tag didn't say manager and It said customer service representative  and he said what does the name tag make a manager? He then got me a supervisor who wouldn't help either when I was explaining to the supervisor how Steven said he was a manager Steve and became irate and screamed at me that he never said he was a manager and even clinched his fist when I told Jeff the supervisor are you going to condone this he looked at me and said he's done nothing I asked again for a manager and they said they will not bother them that they are in a meeting I will never go to this Best Buy or any Best Buy ever again

 8 years ago (25-05-2017)

Exceptional assistance and service in the camera department. I came in expecting to buy 1 of 2 cameras but because of the assistance I received from an exceptionally knowledgeable associate ended up selecting another that fit my needs much, much better. I really appreciate dealing with Best Buy's people who listen well and help me make a wiser choice. Love Best Buy!

 8 years ago (27-04-2017)

I was in the store to pick up an online order. I got to chatting with a manager Steven. I had talked about how I have been trying to obtain The Legend of Zelda Breath of the Wild Master Edition. Nearly impossible to get anywhere. Steven took the time to locate if ANY store had it. They found a store and him and another employee started calling to try and see if it was true and to hold it for me. They waited for nearly 45 minutes to confirm. Honestly when Steven told me they indeed had it and will put it behind customer service I honestly fell to my knees crying in joy. Now while waiting a higher manager came by, Martin, asking why Steven was on his cell. This was because of issues trying to call and so this was the alternative option. I get that stores don't like cell phones on the floor, as a store manager myself I know this. It was how Martin spoke from ear distance questioning what Steven was doing. I honestly felt Martin didn't get ABOVE and BEYOND. So I was a little upset with Martin as he could have put a wrench in finding this sacred item for me. When I left I approached Martin to shout out the amazing deed of Steven. I could read his body language and could tell he didn't really care, again I know this from 15 years experience. So while Steven was beyond words amazing, Martin was a clear disappointment. It doesn't matter what the item is, it's the service I got through all this. I also don't believe the customer is always right, sometimes we are wrong and I look out for everybody. I wish I could find a way to repay Steven for what he did for me and the happiness I felt. I had even hugged him leaving cause it meant THAT much! Maybe Martin can get some pointers from Steven.

 8 years ago (06-03-2017)

Very bad experience specially with geek squad and the store manager. I bought a Samsung laptop and the manager insisted me to buy a insurance plan by paying $75 and it will cover 100% even if I drop the laptop and any liquids spill on it......guess what! Very next day I saw a small crack next to the mouse pad. I immediately went back and they ask me to go to geek squad as that manager was not present. Feed squad took the laptop and said they will call me. Finally they called me after 2 weeks and said my laptop is ready. They didn't do anything and when I argued with them they said that damaged part is not available and the laptop works fine. I told them I want  to return and they said they will give me store credit as it is more than 2 weeks so I cannot returned. Basically they ripped me off by false promise of 100% coverage with the insurance. After that day I never purchased anything from Best Buy and will never in my life.

 8 years ago (24-04-2017)

I ordered an $1800 new iMac and selected to pick it up at this store, as it is the closest one to my house. I do not frequently shop at Best Buy, so I don't know generally what the service is like here.

However, when I was waiting in line at customer service to pick up my online order, the employee at the register was very obviously just chit chatting with the girl at the counter, who I must assume he knew. The transaction was clearly completed and they just continued to chit chat on as I waited for at least 10 minutes total behind this girl.

I was then helped by a different employee who walked by me several times and probably sensed my annoyance. After I completed the pickup transaction, I asked if someone could help my carry this huge expensive computer to my car, as I was alone and it was nearly dark out. I was responded with "I can get you a cart, but it's not that heavy. You should be fine."

REALLY?!?

 8 years ago (10-05-2017)

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