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Reviews, get directions and contact details for Art Van Furniture - Downers Grove

Art Van Furniture - Downers Grove

About

The Midwest's #1 Furniture & Mattress stores now 11 Chicagoland stores including Downers Grove, Algonquin, Naperville & more. Follow us for fun & style!

Story

Celebrating over 57 years in business, Art Van Furniture is the Midwest's largest furniture retailer, now Chicagoland's favorite too! We now have over 100 furniture and mattress stores in Michigan, Ohio, Illinois and Indiana, including 40 stand alone PureSleep stores. With over 3,500 associates and staff, Art Van Furniture has become a trusted household name, and is the #1 independent, family-run furniture business in the Midwest.

Whether you’re decking out a stylish new room or finding functional style for your family, we’ve got something perfect for you. From our stand-alone PureSleep stores, to our new Scott Shuptrine Interiors design studio, from Art Van Flooring to the Clearance Center where you’re sure to find what you love at a price you love even more, we have the best selection of furnishings to fill every room in your home.

But we offer more than great products — we also help strengthen our communities. The Midwest is our home, and we’re proud to give back. Our Art Van Charity Challenge has given over $22 million since 2009 to over 260 local deserving charities. Our hope and our plan is to keep giving back to our communities for 50 more years!

To learn more about Art Van Furniture, visit our website today at www.artvan.com. And don’t forget to follow us on Twitter: www.twitter.com/artvan .
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-Specific/personal customer service issues or concerns. For customer service or product issues, please visit our "Contact Us" section. General questions and comments are encouraged, however.

Please note: The purpose of this page is to allow our customers and associates an opportunity to discuss product, customer service experiences, and pose questions to other fans of the page, and not to discuss employment-related concerns or issues or to otherwise comment on employment with Art Van Furniture. As such, any comments posted by associates that are not for the benefit of our customers will be removed.

Address: 1021 Butterfield Rd, Downers Grove, IL 60515, USA
Phone: (630) 810-8915
moc.navtra@laicos
State: Illinois
Zip Code: 60515


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Reviews
Gwen was my salesperson and was very attentive along the way. I had a La-z-boy sofa picked out and the color fabrics for the included pillows. We went step by step on the computer to make sure the order was correct. Included was a 20% off deal, no tax, and a free bike. The delivery period was 8-10 weeks but the couch showed up in 5 weeks and everything was correct and not damaged. No issue with the delivery company. Not sure if things run more smoothly when ordering a La-Z-boy item instead of the Art Van brand. Order was made 2/18/17 so I have a few months of couch use so far.
8 years ago (30-05-2017)
First off , Never buy anything from JUAN. He clearly has memory issues because when we bought the sectional from him he "forgot" to mention it was not returnable. He also "forgot" to order the correct ottoman that I ordered. So my 8 week sectional and ottoman turned into a 12 week nightmare. Also, their "3rd party" delivery is a joke. They treat you like they are doing you a favor by delivering the furniture you ordered and paid for. I have never experienced such rude disrespectful customer service in my life. So to summarize never buy anything from JUAN. Good luck with those memory issues JUAN. again , JUAN from ART VAN in Downers grove IL is the absolute worst.
8 years ago (26-05-2017)
My husband and I went to look for a mattress. Our salesperson, Annie, was very very helpful. Annie took us to a testing bed in order to see what type of mattress would suit us. Then she demonstrated all of our option while breaking down the price. She was very transparent throughout the whole transaction and had great customer service. Would definitely recommend her!
8 years ago (05-03-2017)
Absolute nightmare. We purchased a crib from Art Van in Lombard back in late March. The crib needed to be assembled which we were prepared to do. Upon assembling the crib I noticed the box was missing two screws that hold the side rail into the front on one side. Normally I would go to the store and buy new screws but as they were specialty anything I was able to find would stick out the preset holes and look awful. We called the store and were told they would have them sent out to us but that it might take a while, up to a month. Our child isn't due until July so we were not in a hurry and decided to wait. 1 month came and went with no communication. Long story short, we have called a good 10 more times sense then and have been promised follow up over and over with no results. We have recapped the conversation each time we talk to a new person and today when finally receiving a call back we were told that the hardware wasn't available separately and that we should just go buy some screws. End result - I purchased hardware from Home Depot that is as close of a fit as anyone can get, but sticks out and isn't what we paid for. The lack of communication and the run around we have had for almost two months now is the frustrating part. Just at least act like you care and do something to make it right.
8 years ago (19-05-2017)
This location is racist. I will never give them a dime of my money again. The store manager is unprofessional and has no knowledge of customer service. The items at this location are over priced you're better off shopping somewhere else.
8 years ago (30-05-2017)
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