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Best Buy

  1. Ohio
  2. Royalton Home Goods Store

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Best Buy - Strongsville

Address: 16630 Royalton Rd, Strongsville, OH 44136, USA
Phone: (440) 268-2841
State: Ohio
Zip Code: 44136


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Reviews
Tonight Best Buy saved my life simply by having a wide array of phone cases. My phone company store and Amazon didn't even have cases! Totally worth the trip. I was also very well helped by an associate who I believe hopefully if I remember correctly his name was Brandon. He helped me pick the correct case and I greatly appreciate it.
8 years ago (07-02-2017)
I had 15 dollars in rewards certificates in my account and wanted a Nintendo eshop card. So I ordered a 20 dollar one online for in store pickup at the Strongsville, OH Best Buy as it said it was available. I then received an email that the order was delayed until Friday, April 21. I have had multiple bad experiences with this location and them not fulfilling online orders before, so I stopped in. Sure enough, there were many reship cards in the Nintendo section. I took one to the counter and tried to explain. The lady at the in store pickup counter looked considerably irritated that I decided to bother her sitting. She told me it was different from the one ordered online. Not sure on this, it is a piece of cardboard with eshop credit, did I get the wrong picture? We can't switch it to the picture they have on this particular piece of cardboard? It was the same monetary amount for the same eshop. Then she told me to cancel the order and buy it again. Well, for one I was locked from canceling. Then she canceled it instead, and low and behold I could not use my reward certificates. She was extremely rude and told me I would now have to pay for all of it as my certificates wouldn't be available now. So I left without what I ordered despite the thing being right there in front of their faces. I have never been treated more rudely at a retail store, and I have had some bad experiences. Like I said before, I shouldn't be surprised, this store has left online orders at the processing step until I go in there and show the item to them from the shelf they were too lazy to stop by while no one is in the store. I guess if I decide to go to best buy again, I will drive to the next town over, I am not setting foot in this location again. I have bought laptops, tv's, games, systems, and many other things from here, but not again. It makes it very tempting for me to just order things online at another store and wait for them to ship rather than go somewhere and have to deal with people that obviously hate their job and just want me to go away.
8 years ago (18-04-2017)
I was having issues with a phone card I purchased from Best Buy. Completely NOT their fault whatsoever. The cellular manager, Joe, was absolutely AMAZING, an did everything he could to help remedy the problem. Unfortunately, after 2 days of dealing with the card's cellular issuer, I had to return to the store, and Joe happly solved the problem without hesitation. He was polite, and willing to do whatever he could to help. Everyone I spoke to while there today were courteous, and helpful, but Joe was definitely on point. I'll only shop at this Best Buy from now on. Thank you Joe, and the entire Strongsville crew✌💯
8 years ago (05-01-2017)
Best Buy at Strongsville OH - is a great store - people are helpful and friendly. I had specific purchases in mind and they help me fulfill my list. Thanks Best Buy.
9 years ago (30-11-2016)
I HAD A POSITIVE EXPERIENCE WITH MY PURCHASE OF A NEW SMART TV,THE ASSOCIATE WAS KNOWLEDGEABLE OF ALL ASPECTS OF THE INDUSTRY
8 years ago (09-01-2017)
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