La-Z-Boy Furniture Galleries

Reviews, get directions and contact details for La-Z-Boy Furniture Galleries

Address: 16720 Royalton Rd, Strongsville, OH 44136, USA

Phone: (440) 238-3008

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State: Ohio

Zip Code: 44136

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Reviews

Save your time and money, and do not purchase anything from this store!

I purchased a "recycled" leather recliner from this store in the fall of 2012 for ~$800.  After 2 short years, the fabric had begun to fall apart, shedding its top leather lining and leaving small remnants all over my apartment. As I recall during the sale of this recliner, the representative assured me that this product was made to last for a long time. This fabric was made out of recycled leather products, and I was informed that it would wear and last just like regular leather. This was not the case.

I have made numerous phone calls and emails to allow this company to correct their mistake. I have been overly patient, but it is obvious that I was sold a product with poor workmanship and quality control. After waiting weeks for a response and then going through a slow and painful chain of emails, I learned that the fabric has been discontinued. They likely know that this product is faulty, yet they are unwilling to help me with the mistake they made. I tried contacting the store, but they insisted that I waste my time with their customer service.

I have given this company and store ample opportunity to correct this mistake, yet they seem set on making me jump through hoops to accomplish nothing. I would highly recommend you stay away from this company and this store. Take it from me, with the deceitful sales reps and poor workmanship you are better purchasing furniture from any number of their competitors.

 9 years ago (16-08-2016)

Good selection.  Prices were good for something that will last forever.  Service was very good and not pushy.

 9 years ago (16-04-2016)

No one greeted us or offered help.

 8 years ago (16-01-2017)

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La-Z-Boy Furniture Galleries

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