The Great Escape

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Address: 17200 Royalton Rd, Strongsville, OH 44136, USA

Phone: (440) 238-4759

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State: Ohio

Zip Code: 44136

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Reviews

This is the third year I have had the pleasure of dealing with The Great Escape in Strongsville. Three years ago I bought and had my pool installed by Great Escape , at that time the store was  in N. Olmsted. They  have been very diligent and helpful. I have never been pressured into buying anything and the sales persons have always been courteous, helpful and pleasant to deal with. My contact person is usually Brian, however I have never had a bad experience dealing with any of the employees. Keep up the GOOD WORK, it is greatly appreciated.

 8 years ago (26-05-2017)

This was our first year purchasing a pool and we couldn't have been happier with the Great Escape in Strongsville. From the time we walked in and were greeted right away by Terry, who  was so informative and patient with all the questions we had. He really took the time to go over everything with us and help us make our decision.  I then had the opportunity to work with Brian as he does the training they offer for new pool owners.  He went over everything and gave me additional suggestions that would make life easier with how to maintain the pool.  He has been great since the training to answer any questions I had over the phone and was extremely helpful throughout the whole process.  They are so willing to help you even after you have purchased the pool.  I also had the opportunity to work with Matt the Manager of this store and he was very professional and helpful anytime I have been in the store.  He helped with coordinating the schedule of my pool delivery and install as we had to make a change and the process went smooth from the start.  Anytime I call the store they are always helpful and willing to take the time to answer any questions you may have.  For a first time pool owner I have to say this is definitely the place I would recommend and go to for any future purchases.  Thank you again Terry, Brian and Matt and the rest of the crew at Great Escape Strongsville

 8 years ago (06-06-2017)

We recently purchased a pool from the Strongsville Great Escape and had a wonderful experience.  Our salesman, Brian, was very knowledgeable, he asked all the right questions to help us decide on a beautiful mid range pool package. It was nice not to be pressured to buy the most expensive, like we experiencd at a competitor. We feel that we got a great price.  The installation was done professionally and on schedule and by their outside contractor.  We had a small leak on one of the hoses and called for service.  Since it is June the service department was very busy so our salesman, Brian, and his manager, Matt, came to our house after work and repaired it.  Great low pressure, knowledgeable staff that are a pleasure to deal with.  They have earned us as a customer for life.

 8 years ago (04-06-2017)

I already submitted this on the website twice and still have not received a response.

I am new pool owner so of course I am in the market for my go to pool store. I am sorry to inform you if all of your locations are like your Strongsville retailer you will not be it. I live in Bedford but work in Strongsville so I stopped into that location on the way home at 3pm on Wed May 10th. I was greeted by a friendly women who who pointed me to another asscociate who knew about pools since hot tubs were her speciality. The employee was at the other side of the store playing billiards with what looked like 4 or more other emplyees. After taking his shot he came over to help me. I told the associate I was a first time pool owner and was pretty ignorant to what I may need. I knew I needed hoses and clamps. Very little was actually suggested to me with out asking about it myself. The associate was helpfull enough (kinda) but it was obvious that I did not have his full attention. More than ounce he made the statement "I'm not rushing you or anything take your time" if that statem ent is said more than twice and it wa s.....that is a pretty good indication that you are rushing me out of the store. He asked no quilifying questions and explained nothing about what I needed or how to use it even after telling him I was new to pool ownership. I made my way to the check out were all of the employees engaged in conversation amongts each other while ringing me out. I purchased four clamps, two 6ft hoses, a opening kit, chlorine bobber and a vacum head. Now I am not sure if your company has shopping bags but I was offered none and carried the items out in my arms with out even one of the many employees at the cashwrap offering to hold the door. I am gonna be completley honest here. It will take a peerless act of liberality for me to shop at one of your locations again and it will not be the Strongsville location if I do decide to.

Thank you much
Vincent J Fiocco

 8 years ago (19-05-2017)

We just walked out in shock. We came to purchase 6 theatre seats. The sales people did not know what the "leather fabric" was. ..they could not confirm whether it was bonded, or a fabric....just kept saying "everybody is buying them"....with a full mouth! Yes, they were both munching on something behind the desk and showed no interest in helping. ...the girl was a tad more helpful than the guy who continued to shove food in his mouth. We asked about the full leather ones...but couldn't try them out since they were not plugged in. They must not be on commission as they so easily let a large order pass them by....will never shop there again.

 8 years ago (12-02-2017)

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