Best Buy

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Best Buy - Melrose Park

Address: 1334 Winston Plaza, Melrose Park, IL 60160, USA

Phone: (708) 343-2884

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State: Illinois

Zip Code: 60160

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Reviews

If you want some information on electronics don't come here. My mother needed help finding the correct plug for our computer and the people were very unhelpful. When she asked for solutions the employee just shrugged and said sorry. Another incident was when I needed help buying a new laptop. I asked two employees who walked by for some assistance and they didn't even stop to acknowledge me. I spent almost 20 minutes just standing by for an employee to help me till I gave up. I went to HHgreg and bought my computer there. Ten times more helpful too bad they closed down. This place needs to close nobody knows what they are talking about and they're all so unhelpful. awful. 

 8 years ago (10-07-2017)

I tried to get tech support for choosing a wireless modem for my internet service but I couldn't get any help. The associate said he would be right back and never came.

 8 years ago (09-09-2017)

Excellent customer service here!!! Very knowledgeable reps!

 8 years ago (16-08-2017)

I keep going out of my way to do business with best buy. I bought a washer and dryer set on Jan 15 based on the specs I provided the sales person, I was told the delivery would take 2 weeks to be completed. 1st delivery attempt was on time, but the sales person failed to take in consideration room for the connections, so the order had to be switched to a more expensive set in order to fit in. After I spend more money I was told it would take 2 more weeks to get it. 2nd attempt, again within the time frame, only this time they sent the wrong stack up bracket and they can not install it. I spent nearly 45 minutes waiting for a response, I spoke on the phone with Liz who apologized and re scheduled another delivery for Monday between 8 to 12 and since it would be the third attempt as courtesy she would request to be first thing in the morning since I have to work. Around 9:45 I figure I'd call to get an estimated time of arrival since clearly it was not one of the early deliveries, and this time around I spoke to Jay, she was very rude, She kept repeating my delivery was set between 12 and 4 I asked for a supervisor and she kept insisting she was the supervisor, until she hung up on me. I call again asking to talk to Liz since  she was the one who I spoke to to set up a time frame between 8 to 12, this couldn't be worse Jay picks up the phone again, she kicked up her rudeness a notch as I asked her why she hung up on me, we keep going back and forward until on top of having to wait almost a month to get my order she starts yelling and me. At this point I spent over an hour to get my delivery rescheduled in a timely matter and this time I am requesting a confirmation in writing since I am no longer sure I can trust your logistics and I wasted my morning waiting for not the first, not second but third attempt to get my order delivered. and she keeps me on hold again. At this point I am not even sure if I ever will do business with bestbuy again. At this point they have shown no regard for my time, money or keeping a customer satisfied. I need my order delivered ASAP and they are only giving me the option to get it by Friday or Saturday, I need this situation solved.

 8 years ago (13-02-2017)

So I chat with a online rep and she says I can come in show the desk a price match( which was a 250 saving) and I get there and they say that there is a 100$ limit and it can only be from certain stores. I've never been so angry at a store in my life.

 8 years ago (01-04-2017)

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