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Best Buy

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Best Buy

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Best Buy - Grand Rapids

Address: 4830 Wilson Ave SW, Grandville, MI 49418, USA
Phone: (616) 532-2024
State: Michigan
Zip Code: 49418


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Reviews
Went to store to get assistance with Samsung Galaxy S7 Edge phone which I bought online from eBay. Store personnel help me learn that my quote "new unlocked" phone in fact had been opened in the United Arab Emirates and it was not new. Additionally the phone was not correctly set to my service providers connectivity and the store personnel corrected that issue. They were terrific wish I had named to recall but it was a woman and three men who assisted me. Customer service was exceptional.
8 years ago (16-07-2017)
terrible service in car audio. made an appointment, drove all the way here with a backup ride and then tells me im missing a part that they "couldnt" order. awful experience never coming back. thanks for wasting my time idiots.
8 years ago (15-10-2017)
I appreciate Travis with Samsung helping me. As always, he was helpful and very gracious.
8 years ago (16-10-2017)
Best store in greater GR area.. staff very friendly and very knowledgeable. Everyone has always gone above and beyond for me.
8 years ago (13-09-2017)
I bought an Xbox headset for my son on my Best Buy Credit Card. I have spent enough in the past to be a Silver Card member that extended return policies etc... I have spent thousands of dollars over the last 20 years at Best Buy. I tried to return a $199 headset one day later than the return policy (15 days now that I’m not “Silver status”) and said they could do a store credit. Tricia at the customer service counter said no return exchange or store credit only. I had receipt and all original packaging. I asked to speak with the Store Manager and she replied she is in Hawaii for 11 days so I asked for the Manager on Duty. She said fine but he will tell you the same thing. Exchange or store credit only. So he we go. She set the scene. So knowing this MOD is going to be anti customer and pro Best Buy I knew what was coming. Being in retail for 25+ years from cashier to DM I anticipated the worst but had excellent customer service in the past at the Holland location. I’ve purchased gaming systems, controllers, games, lap tops, software, routers, external hard drives, home sound systems, 2 TV’s, speakers, headsets, cell phone accessories....from Best Buy. So a younger gentleman with a bald head and Mohawk named Eric was brought to the desk. He backed Tricia with the Return/Exchange policy so I asked there are no exceptions to the 15 day policy? He said yes if it’s within $50 dollars. So I asked since I spent $199 I’m penalized and he said yes. I asked for the DM name and phone number and he referred me to the website. I called the 1-800 number immediately afterwards from the website and the lady Laura that was handling the case seemed to try her best and said she ran it through 2 Managers and they both supposedly said the couldn’t do anything since it was bought in store. If bought on line it may get be diffferent since they can’t tell the stores what to do. SO DO NOT BUY ANYTHING AT BEST BUY IN STORE. JUST GO TO BEST BUY TO USE IT AS A SHOWROOM TO SEE IF YOU LIKE THE PRODUCT THEN GO HOME AND ORDER IT ON LINE FOR THE BEST PRICE BECAUSE THE RETURN POLICY IN STORE IS NO BENEFIT FROM BUYING IT ONLINE CHEAPER. After many years of loyalty and money given to Best Buy and getting bent over for being 24 late on a return my hard earned money will be dedicated elsewhere from now on.
8 years ago (15-10-2017)
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