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Reviews, get directions and contact details for Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 4747 Wilson Ave SW, Grandville, MI 49418, USA
Phone: (616) 257-8819
State: Michigan
Zip Code: 49418


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Reviews
Pretty awful customer service. I've stopped in this particular Verizon store 5 or 6 times to make changes to our family plan of 6 lines. Without fail, each time I visit asking for a quote to make changes to our account I get completely different answers from each different employee. When I explain that a previous rep told me something different, the attitude of each rep is that it's not thier problem. Our most recent visit was the worst and reason for this review. My wife and I stopped-in to get information about our insurance plan. I stated to the Verizon rep that a previous rep sold me the insurance plan based on specific features. She (Verizon rep helping us) explained that none of the features I mentioned existed and that it wasn't her problem that I was told otherwise. Her condescending attitude is what really pissed me off. All-in-all, it's pretty garbage customer service here. I don't know if other branches have the same climate, but I'm moving to a different carrier as soon as I find something better. Although I'm sure there isn't a better alternative.
8 years ago (07-06-2017)
I was in and out this time in less than 10 mins, just exchanging a phone auto charger, awesome
8 years ago (26-09-2017)
They have been very helpful, teaching me to use my new phone.
8 years ago (01-09-2017)
Staff are more or less friendly, but there's usually an excessive wait, and their lack of a phone plan with a tolerable price has me looking elsewhere.
8 years ago (23-09-2017)
Katrynia is awesome! Great customer service.
8 years ago (16-07-2017)
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