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Best Western Plus Universal Inn

  1. Florida Center
  2. Orlando Lodging

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At the Best Western Plus Universal Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Universal Inn will stand out among other hotels in Orlando,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Universal Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Address: 5618 Vineland Rd, Orlando, FL 32819, USA
Phone: (407) 226-9119
State: Florida
Zip Code: 32819


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Reviews
Perfectly good hotel to stay at if going to Universal Studios. Free shuttle back and forth was great to have. It's a quick $7 + tip cab ride to get to the hotel, so don't worry about staying late if you want. The hotel is a well maintained and managed. Nice rooms. Clean rooms. Comfortable beds in our room. Well ventilated bath. Sofa bed was typical, and we could leave out (made) without crowding the room. The sink is in the bathroom in this particular hotel in case you're wondering. Breakfast is typical fare, but well managed and stocked when we were there.
8 years ago (31-05-2017)
I'm giving this hotel 3 stars mainly for the satisfied experience that we had with our room and the hotel itself. What makes me not want to give a 5 star rating is due to the staff. The lady at the front desk that checked us in was very rude and argumentative and loud with us. We had called ahead that morning and asked for an early check in (if available), according to the person we spoke with on the phone it was and we were granted early check in. Well when we arrived at the hotel the front desk person wasn't aware of this and she rudely told us (we don't ever grant early check in). My husband then asked to speak with the manager, this was apparently the person who granted us the early check in because he remembered speaking with us. He then told the lady that was rude to us that we in fact were granted early check in. Well he walks away at this point, then the mean lady smirked at us and said well your room isn't gonna be available for another 30 minutes because our cleaning staff is in there ironing. Another problem that we experienced during our stay is we stayed at the hotel for 3 nights, 2 of those nights we needed to use a roll away bed. We were aware of the fact that it would be $10 per night to use one. We actually used the roll away bed for 2 of the nights that we stayed and we returned the bed to the manager early in the morning on the 3rd day. The manager told us that we wouldn't be charged for that 3rd night because we returned the bed and only used it for 2 nights. Well according to our bank account we were in fact charged for 3 nights after all.
8 years ago (18-05-2017)
The hotel was nice. Checkin was fast and easy. The room was a little too pricey for my price range. Stayed in a nice king room on the first floor. Didn't like that the guests were loud outside at 11PM. The breakfast was decent. Check out was fast and easy.
8 years ago (05-05-2017)
Great value hotel - rooms are clean and comfortable. Free wifi works great & good breakfast. The only complaint I had was the concierge service - they advertise discount tickets but when I went to buy Universal Studios tickets they were more expensive than buying them at the gate. The concierge told me a one day ticket for both parks was $190 including tax & assured me that it would beat the gate price. We didn't buy it. Went to universal the next day & paid $165 plus tax so about $178 per ticket. Overall a great place to stay but watch out for the concierge service.
8 years ago (22-04-2017)
Love staying here. The entire staff makes us feel welcome. Looking forward to next year's trip. Breakfast is good with plenty of selections. Great value.
8 years ago (13-05-2017)
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