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Reviews, get directions and contact details for Bicycle Pro Shop

About

The Bicycle Pro Shop is a friendly neighborhood bike store located in the heart of Georgetown and at 3240 Duke Street in Alexandria. We’ve been offering the best in bicycle products and services since 1958.

Story

The Bicycle Pro Shop is a friendly neighborhood bike store located in the heart of Georgetown and at 3240 Duke Street in Alexandria. We’ve been offering the best in bicycle products and services since 1958.

Address: 3403 M St NW, Washington, DC 20007, USA
Phone: (202) 337-0311
ten.nozirev@pohsorpelcycib
State: District of Columbia
City: Washington
Zip Code: 20007


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
Great customer service. Bike malfunctioned shortly after having it in their shop, but after bringing it back into the shop thinking it was their fault, they kindly explained and demonstrated that the issue was likely the result of a faulty part on my bike. They then proceeded to do what they could to fix it free of charge. I will be back.
7 years ago (13-03-2018)
I live in Canada and was looking to purchase a frame that was only sold in USA. I stumbled upon Bicycle Pro Shop online and it had it in stock. Since I lived in Canada, I had my friend who lived in Seattle give the shop in Georgetown a call and inquire about the frame. All we wanted was to purchase the frame and have it shipped to my friend's home. My friend told me that he was treated with a bit of a condescending attitude. Instead of a simple and polite "no" the employee had further drew conclusions that my friend wanted to purchase and have them ship it to him just so he can resell it and make a profit. The employee told my friend that if he wanted to buy it then he has to fly there and pick it up. Well I am here to tell that employee my friend is not lying, and he is not trying to buy your frame to resell nor to rip off anyone else. He was only trying help out a fellow cycling enthusiast to obtain a frame that was not sold in Canada. If I had another option to purchase this frame I would not have bother my friend or your store. Before I asked my friend to call the shop I was reading online reviews on Google and here on FB. Most of the negative reviews are based on customer service they received while in the shop having their bikes worked on. I thought that my inquiry was simple and it does not require any service other than simple payment and shipment or at least a yes/no answer. I did not expect my friend to be treated in a rude or condescending way nor being accused of such fraud. The employee had no right to accuse my friend in a demeaning manner. If you don’t do shipping just say we don’t ship and hang up… Simple.
8 years ago (06-12-2017)
Great service. I purchased my bike (Cannondale Badboy) from this shop last year and I couldn't be happier. I took my bike in for a tune up to adjust the brake and shifter cables after riding it hard for 400 miles. It feels like a new bike again, couldn't have don't it better myself. My cable line was frayed at the end and they even fixed that; just goes to show the attention to detail and pride in their work. I commute through Georgetown on M Street everyday so my life depends on my bike braking and shifting properly. Very professional and genuine group of people who work there. I trust them completely to keep my bike running right.
8 years ago (10-07-2017)
I have been everywhere looking for quality bike service in the D.C./NoVA. Last year, I bought a Colango C60 and have spent considerable time looking for a bike mechanic that I completely trust; one who is easy to work with and also has passion to offer high quality workmanship in a focused way. I found my guy in Tom---he is top notch and really cares about the work he does for you. Garrett is also a great general manager; he'll really go to bat for you with pesky manufacturers. This shop is for those who take care of their bikes and just want to ride all the time they can. They turn things around extremely quickly and they don't try to nickle and dime the small stuff. I really respect these guys, this shop, and you will too!!
8 years ago (19-04-2017)
The staff was super helpful and friendly. I had a part replaced on my bike in under two hours! I would definitely recommend.
8 years ago (21-04-2017)
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