Big Air Trampoline Park - Laguna Hills

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About

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Story

With the most innovative attraction mix of any trampoline park out there, Big Air truly is the next generation. Jump off the walls on Main Court; test your skills on The Wall™; play above the rim on our SlamDunk lanes; dip, duck, dive and dodge on our Dodgeball court; flip into The Pit; battle your friends on Battlebeam®; or rise to a new challenge on The Laser Maze at Big Air™ — the first trampoline laser maze on the West Coast!

And even though we're big, we have plenty of fun for the lil' ones, too -- with our Lil' Air™ Toddler Court and special Toddler Time sessions available weekly!

Big Air is also the ideal venue for your net birthday party, team party, or group event! Visit our website for more details.

Impressum

Big Air: The Next Generation of Trampoline Parks!

Address: 23251 Avenida De La Carlota, Laguna Hills, CA 92653, USA

Phone: (949) 305-9788

Website

moc.coriagib@ofni

State: California

Zip Code: 92653

Update Info

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Reviews

Parents be warned. The employees working will do nothing if your child is hurt or assaulted. Tonight my son and a group of friends were there for glow jump and one of his friends was punched in the face. When the boys spoke to an employee the response was we can't do anything. When I asked to speak with a manager I was told there wasn't one. This is the second time. Last time a boy in high school pelted my son in the face from about a foot away. When I intervened the boy in front of an employee gave me the middle finger and the employee just ignored it. I had to threaten to call the police to get the boy removed. We will not be returning until some changes are made.

 8 years ago (04-06-2017)

My husband and I took our kids to Big Air today as part of our son's birthday present. The kids had fun and there were lots of different fun areas throughout the building. 
With that said, I wasn't impressed with the staff. People don't seem to realize that customer service is everything and these employees are seriously lacking in that department. With the exception of two employees, everyone else seemed bored and almost annoyed, like all the families there were a bother. They did everything but prop their chins in their hands to show their boredom and annoyance. 
We were also denied an advertised military discount that is clearly on their website. The bored and annoyed young lady at the counter said a military discount was no longer offered. Then why is it on your website? That's false advertising. 
There happens to be a pretty good selection of trampoline parks within a reasonable distance to our house. Between the bored employees and the falsely advertised discount, I'll take my business elsewhere. I'm sure the annoyed employees would be grateful for the loss of business. That's one less family to bother them.

 8 years ago (20-05-2017)

We went there for college night where college students get a discount from 7:00 to 9:00. We specifically told the girl who rang us up that we were there for college night from 7:00 to 9:00 and she only gave us 7:00 to 8:00 when we paid for the full two hours!!! We were there with our friends and they got the correct time. We even showed them our receipt and they STILL did not give us the other hour that we paid for!!! I even talked to the manager and he said that they couldn't do that. So we had to leave!!! We haven't gone back there since. It was a horrible experience having someone say that they did not give more jump hours after 8:00 and even though we paid for it they still couldn't give it to us and even with the discount this place is not cheap!!! The trampolines are pretty good although some of them are kinda small. I like the tumble track, rock wall, basketball, and the battle beam. Dodgeball is way too small, foam pit too. And I would love the mechanical bull if it could do something other than spin around in a circle the same way for only 30 seconds and there is only 1 guy in the whole place who can run it and he doesn't even run it ever at all!!! I only went on it once when I was there after we begged them to open it. Also they make you wear socks. Socks are dangerous on trampolines unless you buy their special grip socks but even the grip socks aren't too good. I have fallen over due to slipping so many times there and that can't be safe because you can hurt yourself by slipping and falling. Supposedly when I asked the guy about wearing socks, he said that the lady who runs Big Air was worried about sanity and thought that a whole bunch of people going barefoot was unsanitary. Hello, the beach. Basically I would not recommend going there. Sky High is WAY better.

 8 years ago (18-02-2017)

This place is far form perfect but the price is right. Staff is young, but some of them seem to love their job where they encourage and play with the, others clearly don't give a damn. But there are often deals here it seems. We paid just $15 for buy and hour get one free. Bring no slip socks or purchase them for $1.50. My godsons loved jousting, the rock wall, the bull, and the trampoline floor section.

 8 years ago (22-02-2017)

Good price and equipment is in excellent shape.  Fairly clean.  Good seating area for non jumpers.  However, I've been here​ several times and the staff is really disconnected across the board.  Just seems like they don't care at all.  The cafeteria is very minimal with nothing healthy or appealing.  

 8 years ago (22-03-2017)

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