Bike City

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Address: 7115 Blanco Rd # 112, San Antonio, TX 78216, USA

Phone: (210) 348-8080

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State: Texas

Zip Code: 78216

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Reviews

This is by far, the WORST experience I've had with a bike shop in San Antonio. My boyfriend and I purchased tune up's for our bikes from groupon. My boyfriend took his bike in the day before I took in mine. They called and said his was ready. He had just purchased the bike from Target and the owner of the bike shop noticed there was a broken screw in the tire but didn't repair it. That was my boyfriend's experience. I come in with my bike the day he's there to pick his up. As I walk my bike up to the owner I smile and said, "Hey there, how's it going?" The guy snivels a bit and says (about my bike) "well, that bike is alright I guess, I mean it's better than a Huffy." and he starts to laugh. My issue is this...I just walked into your establishment and said hello how's it going and before greeting me, the owner chose to insult my bike instead. I have a decent Schwinn. I paid about $350 for it. At the time, I was 100lbs heavier and needed something that worked with my weight and something I could afford. This guy doesn't know me, or know my situation. I came to this shop for help in tuning up my bike and cleaning it. I also needed new brake pads and I needed a spoke put in. Right after we bring the bikes home, my boyfriend had a seizure and fractured his back. Not even two weeks after that happened he broke his leg so we have not had a chance to ride our bikes yet together. I went to take my bike out this past week and discovered that I had paid these guys an additional $20 to replace my spoke. It was actually just tucked inside another spoke and not replaced at all. I also didn't get a run down of services performed like my boyfriend did. Please don't waste your time by taking your bike here. You won't get what you pay for!!!

 9 years ago (06-05-2017)

I've purchased 3 bikes from Bike city over the past several years, and also 3 of my friends.  Top quality staff and service!  The staff here is by far the friendliest and most helpful. Anytime I need a tune up or new parts, they quickly get it done.  They go over your bike in detail, and take care of what needs to be done.  Very thorough.   I don't know where these negative reviews are coming from, every person I have ever sent to Bike City has had a great experience.  Go check them out and see for yourself, it's a great bike shop.

 10 years ago (14-01-2017)

I've known Luis since he worked at Bike World on Broadway in the early 90s.  I have followed him to his shops on West Avenue and now on Blanco. His customer service is first class and unmatched. His knowledge along with his attention to detail of every bike I've taken to him will keep me coming back.

 9 years ago (30-03-2017)

I took my bike to bike city in june 2017. The only interaction i had with anyone here was with the white guy that wears colorful socks(i dont know his name). He was also the one that repaired my bike.
After trying to sell me unnecessary items for my bike, i finally agreed to let him repair my brake cables, which according to him were not allowing my bike to brake correctly, due to the most minimal rust, that could probabaly be cleaned off with a paper towel. Once he took my order he kept mispronouncing my name, and even tried telling ME how MY NAME is "supposed" to be pronounced according to him.  I went to pick up my  bike a week after dropping it off, only to get the news that he wasnt able to fix the issue (which never really was an issue), he said was being caused by the "rusty" cable. Not only was the "issue" not fixed but now it was worse,  he left the cable with like 1.5 inches of play, and still charged me 15 dollars, 5 for the cable and 9 for the "labor" (+tax). He now tried to say it was a spring issue, just like he first said it was a "rust" issue. I got home and fixed the issue myself by simply loosening the tensioner screw and adjusting  the cable. This honestly took me 2 minutes total.  I havent gone back to bike city to complain  in person because I havent had time, but i will be going back as soon as I get a chance. I will edit this review after, if anything  posotove comes out of their part.

 9 years ago (10-07-2017)

I used 2 Groupons for major tune ups on my road and mountain bikes. Guys did a great job - bikes were spotless and properly adjusted. Parts & installation prices were very reasonable. I am happy I decided to have this done by Bike City!

 9 years ago (28-03-2017)

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