Blackhurst Carpet

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Address: 1084 State St # R, American Fork, UT 84003, USA

Phone: (801) 756-2269

State: Utah

Zip Code: 84003

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Reviews

Blackhurst Carpet was incredible to work with.  Chad was so awesome and helpful.  He had some great suggestions that we would have never thought of.  We bought carpet throughout our new home and LVP for one room from them.  Delivery was right on schedule and the guys that installed it were so professional and great to work with.  They did a great job and I love the way it all turned out.  I am having them make me a huge rug for our family room now because they were so great to work with.  I give them the highest rating possible!

 8 years ago (10-04-2017)

I was referred to Blackhurst by a designer and they had a good selection of carpet.  It took 2-3 weeks to get the carpet ordered in and installed and it was installed improperly.  I tried to explain the problem several times to several different people and was blamed for the mistake. The receptionist was rude and defensive (just the same as Charlie's review below). When I called a few months later to pay full price a second time to get the carpet re-installed properly I was treated rudely AGAIN and no one could or would answer my questions about ordering or installing.  I can't recommend this store.  My designer was surprised I was treated this way as she's had good experiences there, but I won't ever give them my business again.  I would say they are fine if nothing goes awry, but if they cause any problems, you won't get it fixed, get a discount, or get treated kindly.

 8 years ago (06-07-2017)

I will never go anywhere else besides Blackhurst Carpets.  Stellar service, great prices.  You will be very happy.

 8 years ago (14-07-2017)

My experience might be unique because I was ordering Ashley furniture through Blackhurst and not getting carpet or anything else they had on hand. 

The furniture we ordered was on back order from Ashley, but Blackhurst did a bad job at communicating the timeline to us. They said it would be a few weeks, but it ended up close to a few months. We ordered in late September and got the last piece around Christmas time. Blackhurst never gave us updates unless we called or emailed them and specifically asked for updates. 

Only reason this review is 3 stars instead of lower is because the price through Blackhurst was 15% cheaper than ordering directly through Ashley. 

 8 years ago (08-01-2017)

Blackhurst Carpet has been totally outstanding!  Besides having a great showroom with plenty of samples, they ordered in additional samples mailed directly to our house, and their service was awesome.  They called to coordinate installation schedules, confirmed arrival times and were on top of everything with every step.  Highly recommend them as a great company with extremely good customer service.

 9 years ago (02-09-2016)

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