Books-A-Million

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Address: 3800 Gulf Shores Pkwy #430, Gulf Shores, AL 36542, USA

Phone: (251) 968-4222

Website

State: Alabama

City: Gulf Shores

Zip Code: 36542

Opening Hours

Monday: 10:00 AM – 10:00 PM
Tuesday: 10:00 AM – 10:00 PM
Wednesday: 10:00 AM – 10:00 PM
Thursday: 10:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 10:00 PM
Sunday: 10:00 AM – 9:00 PM

Update Info

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Reviews

This is a store that I have loved for years, but I have elected to stop shopping at BAM.  On my recent purchase, I was asked to provide my CVV number from the back of my credit card (bank card).  When I spoke with the manager, filling in for another manager, he insisted that they have had fraud, so they are entitled to my CVV code.  I told him if they have problems with stolen credit cards, they should ask for ID to verify.  He told me it is illegal for a merchant to request ID to verify that someone is using their own credit card.  This is in fact, not true.  While some credit card companies tell vendors that they cannot refuse a purchase if someone refuses to produce ID, they are allowed to asked for ID.  He told me that anyone asking for ID is breaking the law, which is absolutely not true.  My Visa company indicated under no circumstance should a cashier ask for a CVV number from the back of a card (online purchases only).  He stated that my signature on the back of the card should be compared to the signature on the receipt, and that is how they validate the purchase.  He indicated that cashiers do not want to take the time to compare signatures, but they are not allowed to ask for a CVV code.  If they have issues with stolen credit cards, why not compare signatures?  That is the purpose.  The CVV code should never go into a system.  They will take 20 minutes to get customers to sign up for "free magazines" wherein they do not tell everyone (they didn't tell me) that my card would be charged after two months (before I received the first edition) as they forwarded my credit card company to the magazine, because they receive a commission, yet they won't take 10 seconds to compare my signature but insist on having me read my CVV code out in front of everyone.  It is not illegal to ask for identification despite his insistence that I was wrong and we will "have to agree to disagree."  While they cannot insist on it for purchase, they are SUPPOSED to compare signatures - not ask for CVV numbers.  I HATE THAT I CANNOT SHOP here anymore, but it has become a constant nightmare when I get to the cashier.  Too self-serving for the store and not for the customer - they need to learn that when a customer loses faith, they lose hundreds of repeat visits.  In addition, every time I go in there I have to wait 20 minutes for the "magazine" scam to everyone in front of me - it's just not worth it any more. If they eliminated this practice, they would make more revenue to make up for their commission.  Easier to buy online now.

 8 years ago (07-03-2018)

I am devon Williams I started reading a week ago found a good book called razerland been looking to get the third book so want to books a million was greater greatly by the staff and they help me find it by staff the girl Sarah was great help she had a smile on her face the hold time thnx to her hope to come back to get the fourth book

 9 years ago (11-02-2018)

Great reduced prices on recent books by my favorite authors including Baldacci and Dorsey. 

 9 years ago (22-08-2017)

Usually have good sales.
Staff is helpful and courteous.
The store and parking areas are clean and well maintained.
The new age and spiritual section has become quite sparse for some reason recently. Which is why they lost that fifth star.

 10 years ago (07-09-2016)

I always shop here especially at Christmas time! Come, order a coffee and check out the wide variety of books and toys. 

 9 years ago (05-08-2017)

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