Botticello Auto Repair

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Stop by Botticello Auto Repair to get the best prices and specials!

Address: 210 South St, West Hartford, CT 06110, USA

Phone: (860) 953-5622

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State: Connecticut

Zip Code: 06110

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Reviews

I brought my car to Boticello's at the recommendation of a client. At first Natalie and the crew were accommodating and friendly and willing to assist me with my car troubles. After learning I needed a new engine they were very eager to acquire a replacement engine that was suitable for me, knowing that I needed a reliable car for my family. They kept me informed throughout the process, until the engine was received, and that's when everything went south. I was on the phone tracking them down trying to find out when my car would be ready. After every call there was a new issue with a new expense which exceeded the original quote. After 3 weeks of waiting for my car, It finally was ready. After picking it up a whole host of problems started to occur. Lights were going on that weren't existent prior to their work being done. My ac no longer worked (which going into summer with a newborn and a 1 year old is not something you would want.) When expressing these new problems with the staff at Botticello they implied that these problems existed prior to their work being done. After spending 5k to get a new engine put in, they wouldn't even trouble shoot the problem for me. Everything had a price tag. You would think they would be willing to just double check to see that everything was hooked up and plugged in properly before suggesting that the issues weren't related to the work that they did. Instead, they got their money, they did what they thought was an adequate job, and the rest was my problem. That is NOT how you treat a customer. I will never, ever go back, nor recommend Boticello auto repair. 

 8 years ago (16-06-2017)

Great people.  Very personable with fair prices. Were able to fix my car fast as well as do preventative maintenance.

 8 years ago (07-12-2016)

I brought my company truck over to Botticello Auto Repair for a loud rattling sound in the front of my engine. I was told by six different mechanics it was most likely the a/c compressor or lifters. Natalie had her guys look at it, and discovered it was simply a belt tensioner come loose. A quick, easy repair later, I was charged only for the belt tensioner repair, and they got my company truck back on the road quickly. Any other garage would have changed that a/c compressor on top of the belt tensioner, just to charge me a higher bill and make more money off the repair. Not Botticello Auto Repair. They kept it honest, even though the repair wasn't going to make them a lot of money.

I will be a returning customer, and highly recommend them to anyone who needs service done to their vehicle, especially small businesses like mine.

 8 years ago (29-12-2016)

Prices are fair and work is prompt, Natalie is a pleasure to work with.

 8 years ago (24-04-2017)

What a great experience at Botticello Auto Repair.  From my phone call into them to make an appointment right to the very end when I picked up my car after the repairs. Thank you for being an honest repair shop. I will definitely pass the good word around. Fran

 9 years ago (29-03-2016)

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