Budget Car Rental

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Budget Car Rental Frederick operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 291 Bucheimer Rd, Frederick, MD 21701, USA

Phone: (301) 631-9404

Website

State: Maryland

City: Frederick

Zip Code: 21701

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: 8:00 AM – 2:00 PM

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Reviews

What a total CF! Reserved a 26 foot truck online to do a one-way rental from a different store in MD. Received email confirmation and other correspondence from Budget related to this reservation. While driving over an hour to that store, I called to confirm the truck was there, only to be told they didn’t have any trucks. Called Budget customer service and had to wait another hour for a call back with directions to a different store.... another hour + away from the original store. The customer service rep claimed he verified with the local owner that the truck was there and verified it was going to be for a one-way rental. They even sent me an updated rental confirmation with the exact same information. 

When I arrived to pick up the truck at this place, the owner would not honor the one way rental, he could only commit the 26 foot truck to local rentals. He indicated he was never contacted by customer service and that they just send people his way without calling them first to verify the rental. Frustrating for the owner and even more frustrating for the customer as there is clearly a disconnect between customer service and the local owners. 

The ONLY reason I am not rating this experience as a one star is because the local owner is at least trying to be helpful. While he is not quite as professional as he could be, perhaps because of frustration as well, we at least have options for a smaller truck and he is being reasonable.

Overall this is a terrible experience. I would not recommend budget and won’t rent from them again. This is not a rating of this store (Budget in FREDERICK MD). All things considered, they were quite helpful in the end. But the truck renting portion of the company apparently has no freaking clue how to manage their inventory. And their reservation systems are not current with real-time information. The reservation system allows trucks to be reserved, when the specific size trucks are not available for the time period you need. Customer service isn’t very helpful either other than apologizing profusely so don’t bother wasting your time calling them.

 7 years ago (24-11-2017)

Reserved a12 person passenger van for a team trip. Arrived on time to pick up the van after confirming three times. The vehicle was dirty inside and out. After signing paperwork, they marginally cleaned the interior. I made the staff come back out with with cleaner and and wipe down the sticky cup holders and clean up trash. Upon arrival at home, I gave the van a through cleaning wiping the coffee off of the inside doors and additional cup holders. Extremely disappointed in the service!

 7 years ago (26-02-2018)

I was highly impressed with the local owner. He was very kind and professional. Do NOT call the national number. They are rude and unprofessional. I traveled 45 minutes to get there and it was worth it for the service I received.  Plus, I had ordered am economy which they did not have and was upgraded to an intermediate SUV for no additional charge. The Jeep was a dream car!

 7 years ago (11-11-2017)

Terrible experience with Budget!! I've rented vehicles several times and have never had so many problems. First they charged my card 4 times, quoted me 2 different prices and then when I dropped the car off they said it had a full tank of gas when I got it (which it didn't). They are a bunch of crooks!! Don't give them your money!! They might be cheaper than Enterprise but they will screw you over!!

 7 years ago (12-11-2017)

Despite a hectic amount of customers the employees tried their best to serve us as quickly as possible and somehow managed to remember the order we arrived. Most of the customers who were displeased with their service seemed to be having personal financial issues preventing them from renting. Overall a nice location that makes an effort to get to know their clientele on a personal level and provide the best service possible given the circumstances.

 8 years ago (30-06-2017)

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