Budget Car Rental

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Budget Car and Truck Rental South Wilmington operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 100 French St, Wilmington, DE 19801, USA

Phone: (302) 652-0629

Website

State: Delaware

City: Wilmington

Zip Code: 19801

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 8:00 AM – 2:00 PM

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Reviews

Stephanie was awesome. I had an amazing experience with her. One downside to this location is that the pick up site is across two busy streets. I am disabled and use a wheelchair so it was very inconvenient to have to load back up to go pick up the rental vehicle. Other than that, I had an amazing experience with Budget & will rent with them again each time I return to Wilmington.

 7 years ago (09-03-2018)

I'd like to start off by saying the woman behind the counter was extremely kind and polite, although not exactly apologetic. However, we had a confirmation for a reservation of a truck rental. We immediately noticed a problem when we pulled in and there weren't any trucks. Our reservation number and name weren't in the system, they NEVER have any trucks, and there was nothing she could do for us. Oh, and their phone number was listed wrong on the confirmation, which was why we couldn't contact her when we called to confirm. We rented from the UHaul down the street a bit, no issues, but a bit more expensive than the price Budget quoted us. We went online to complain/cancel our reservation and it said it wasn't available and if we wanted help we had to call. We decided to drop it. We were busy moving furniture from my late grandmother's house. Fast forward a few days and Budget CHARGED US $50 FOR BEING A NO-SHOW. The number on the confirmation was not the number we needed,  there is apparently a specific truck rental customer service number that is not the number listed on their website (that number is not in service), and after being disconnected three times our money was finally refunded. Ridiculous that they would have the audacity not only to rent a truck they knew would never be there but then charge us for not picking up said truck when we drove an hour and a half out of the way to do so. (It was the closest available truck from any reasonably priced truck rental.)

 8 years ago (24-08-2017)

Diane at this location is the ONLY reason I stay with Budget. I spend on Average of $12,000.00 yearly with Budget and once again this is soley based on Diane's customer service and leadership abilities

 7 years ago (02-01-2018)

Split location. It would've been nice to know that the cars are kept off property and I would have to cross two busy streets with my luggage to get to it. It would've been nice to know where to go to check in in the first place! I walked to the location with the Lit "Budget" sign, only to be told to walk back to the train station and then from there wasn't back to the lot. The staff was ok friendly at best. Not really interested in making the experience any better for anyone. When I went to return my vehicle, a gentleman in a t shirt and shorts walked up to the car asking me if I'm returning. I had no idea he worked there. For all I knew he was a customer too. Maybe he should have a uniform or name tag or something? Overall this rental experience was just not good. Inconvenient unfriendly, unprofessional. I travel consistently for work and always book with another company, I regret not following my instincts. 

 8 years ago (07-08-2017)

Yesterday 8/12/17 at 3:15 
We went to pick up our reservation that we made three weeks ago. The lady at the counter was on the phone and never really acknowledged us, she said they were out of cars and have been since 12 o'clock that day and then she proceeded to laugh about it. We inquired about in incoming cars and was there anything they could do. She said she's leaving at 4 and it wasn't there responsibility to inform us about not having a car despite the fact we had a reservation. She never even looked up our reservation or called and asked the lot about incoming cars. 
Another customer came in and she told  him the same thing as well, it wasn't until a cacation family walked in and asked about their reservation then the lady mysteriously found three cars on the lot ready to go that apparently were not there when I asked 5 minutes ago. We finally received a car 45 minutes later. Thankfully that family walked in or i would not have been able to take my daughter back to college that night.
I am a paying customer just like everyone else and should be treated the same.

 8 years ago (13-08-2017)

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