Budget Car & Truck Rental

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Budget Car and Truck Rental Ottawa operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 443 Somerset St W, Ottawa, ON K1R 5J7, Canada

Phone: (613) 232-1527

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State: Ontario

Zip Code: K1R 5J7

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Reviews

I used to rent vehicle from enterprise but they always messed up with my reservation & always took longer to deliver my vehicle. Now I Always rent vehicle from budget this location  because I always get great vehicle & service from here. If I book in advance I can make requests the type of vehicle I want and I always get better then I expect. So highly recommend. If you want to have a trouble free & better vehicle then it's a right place for you.

 8 years ago (06-07-2017)

I rented from this place a couple of times. The online advertisement and coupons are all lies, and when you call them they say they have nothing to do with those online advertisements. In addition, they will look for any reason or excuse to charge you extra on your credit cards. It is always a fight with them and I have been ripped off by then and I highly do not recommend anyone renting from here! big mistake!

 8 years ago (23-10-2017)

Always great service. Rented from them a number of times; treated well. Fast and efficient.

 8 years ago (17-11-2017)

I recommend this Budget location.  The guys that work there work hard and the cars are great.  I have multiple car rentals from this location and have always had great service and a great car.  The operator Mr. Alam is great and makes the car rental process painless.  If you are looking for an Ottawa car rental company near the core then look no further.

 8 years ago (11-07-2017)

****UPDATE: AFTER CALLING THE NUMBER PROVIDED BELOW I SPOKE TO A VERY HELPFUL CUSTOMER SERVICE REP NAMED LOUIE - VERY ATTENTIVE AND UNDERSTANDING AND AGREED TO RIGHT-SIZE MY EXPERIENCE BELOW. THANK YOU LOUIE! 

Took out a rental on Friday, and returned it today.  Made the reservation weeks beforehand and called the day of to re-confirm the pickup as well as price. Was told everything was in order and it would be ready for me.

Arrived on time at the site and was told that there were no cars at the moment and I had to wait till one was returned and that it would be any moment (but tempered me that they did not know when exactly). I had to call my fellow passengers and inform them that I could not adhere to our schedule since Budget did not have a car ready for me.

After about 20 minutes, car arrived, Fiat500 which was a pretty great car imo. Got the paper work, keys, got in the car and left. 
Once I left I noticed that the tank was not full but was down a few notches, in addition to that there was an abundance of garbage in the back seat (fastfood wrappers, soft drink cups, plastic bags with garbage). Since I was already running late, and my fellow passengers were also late I figured I would bring this to the attention of Budget staff when I returned the car.

When Returning the car, I returned it as I recieved it with a few notches below full tank. I told the staff about being shorted on the gas as well as the garbage in the backseat of the car and was told that while he was sorry, theres nothing he could do, and that it was my fault for not checking the car before getting in. On top of that, he told me if i did not fill the gas back up to a full tank, that I would get charged $3.50 per litre that the car was empty. No remorse for the lack of service I recieved, no effort to right the wrongs, and imho not even a sincere apology - for not having a car ready, making me wait even after confirming, being shorted on the gas and having a bunch of garbage in the back seat. Instead a threat of being charged higher fees, if i did not fill up the gas. So i took the car out, put in the $4.00 worth of gas it needed to take it to a full tank and returned.
The location is convenient, has a good selection of cars, and the staff are nice - they don't argue. they dont yell, they don't antagonize - which i can appreciate. But they also don't make an effort to right the wrong and are serverly lacking in the customer service area.

Don't review much - but posting this as a word of caution to future customers.

 8 years ago (25-07-2017)

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