Burke Williams Simply Massage

Reviews, get directions and contact details for Burke Williams Simply Massage

About

With Simply Massage, you will enjoy the peace and relaxation of a great massage, at an affordable price, in a convenient in-and-out location.

Address: 13400 W Washington Blvd, Marina Del Rey, CA 90292, USA

Phone: (866) 239-6635

Website

State: California

City: Marina del Rey

Zip Code: 90292

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 9:00 AM – 9:00 PM

Update Info

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Reviews

TL;DR: Jo is terrible and my 30 minute massage lasted only 20 minutes. They tried to charge me the full $59 despite only getting 20 minutes of massage time. More detail below. 

First, Jo's technique was subpar - she was basically just putting lotion on me with occasional pressure. None of my previous massages have been so amateur at Simply Massage. Second, my 30 minute massage lasted only 20 minutes. I noticed the clock at 5:05 when the massage started and at 5:25 when Jo left the room (see picture). So I got ripped off twice: terrible massage that was shortened by 10 minutes (30% of massage time)!!

No one told me up front that a 30 minute massage would be shortened to 20 minutes. When I asked why my massage was only 20 minutes, Eddy (the manager), said they typically allow for 5 min at each end of the massage for clients to disrobe. I called BS on this explanation - THIS HAS NEVER HAPPENED TO ME AT ANY MASSAGE ESTABLISHMENT, even in the past at Simply Massage. I told Eddy the explanation was ludicrous and had I been told that my massage would last only 20 minutes, I would have never made the appointment in the first place. Then Eddy mentioned that Jo had a 5:30 appointment so had to cut my massage short. SO WHY DID I HAVE TO BE PENALIZED BY 10 MIN?!! $59 for a 20 minute massage is robbery - Simply Massage should have never booked me in the first place.

I've come to Simply Massage many times with no issues and even purchased a membership for my husband in the past. However, I feel completely ripped off.

 8 years ago (31-03-2018)

I am so very happy with my experience here today! It was my first time did you guys know you get a discount when it’s your first time? I didn’t! Tj was my massage therapist and thankfully he talked to me during my massage I don’t like the silence haha he focused on my the places where my pain was at the most and I definitely left the place feeling better thank you!!! Definitely will be going back 😁

 8 years ago (06-03-2018)

Wonderful and relaxing! Great staff...coming back again!

 8 years ago (18-03-2018)

This is the best massage place I have ever been to, I have had several massages and every time is an incredibly relaxing experience all of the staff is kind and very good at their job.

 9 years ago (21-07-2017)

Received the run around after being told that we could use BW gift cards at this location. You can only use it the first time, but for some odd reason you cannot apply gift cards to memberships when that's their value prop? Disorganized customer service on how they may be used.

 9 years ago (07-08-2017)

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Burke Williams Simply Massage

Reviews, get directions and contact details for Burke Williams Simply Massage

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