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Reviews, get directions and contact details for Carytown Bicycle Company

Carytown Bicycle Company

About

We build, sell and repair bicycles as well as stock bicycle apparel, accessories and components. We are deeply invested in bicycle culture and community.

Story

In 2007, Carytown Bicycle Company opened in the historic Carytown district of Richmond, Virginia. Our goal was simple: to create the best independent, locally owned bike shop possible.

You see, we felt like Richmond needed a shop that met the needs of every rider–from the six year-old to the sixty year-old, the racer to the mountain biker, the commuter to the fixed gear fan.


At the same time, we knew we wanted a shop where professionalism ruled the day, where we treated every customer as we would ourselves like to be treated: with respect, understanding and scrupulous attention to detail.

At Carytown Bicycle Company, we provide the ultimate in customer service. From our state-of-the-art, in-house bike repair facility, to our Serotta Certified Bike Fitting System, we have invested tens of thousands of dollars in the tools needed to be the best bike shop around.

Much more importantly, however, we have invested in a staff with the experience and desire to listen to our customers and meet their needs, no matter how big or small.

Carytown Bicycle Company: We are owned by cyclists. We are staffed by cyclists. We exist for cyclists–all of them.

Address: 3112 W Cary St, Richmond, VA 23221, USA
Phone: (804) 440-2453
moc.sekibnwotyrac@sekib
State: Virginia
City: Richmond
Zip Code: 23221


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
Bought a bike here a few months ago and it was too small and not my size but the manager who sold it to me said it was my size (it was a 16' frame and I needed at least a 19' frame). When I tried to return the bike the next day, a sales associate said I should be able to return it since I hadn't even used it. Then the manager (Who sold me the bike!) said that they have a strict no return policy and that I could not get my money back. I think its pretty ridiculous that I couldn't return a bike that 1) I was not sized for and 2) I didn't even use. It was obvious that I hadn't used the bike and the sales associate even told me that he could tell I hadn't written it. Not to mention the manager was pretty rude to me. If you're gonna buy a bike from here, you better be sure it's the one you want because you won't be able to return it.
8 years ago (15-12-2017)
Wonderful people! I'd taken my bike to another shop to have the seat post cut down, they said they could not get the post out and to pick it up. Took it to Carytown Bicycle Co. and Matt had it out immediately. They worked to get it just the right height for me and the charge was extremely reasonable. Everyone there was kind and thoughtful. Great experience.
8 years ago (19-07-2017)
5 Stars! Nicest bike shop in town. Beautiful layouts, a clean store, great product selection and friendly employees.
7 years ago (07-01-2018)
Its a nice, quaint lil shop. Expensive tastes only. Lol
7 years ago (04-01-2018)
This place is AMAZING. The customer service here was on point, the staff were very knowledgeable and willing to answer any questions I had. I brought my DiamondBack Recoil in for a tune up and have get my new forks installed. Turn around was fast and the prices was excellent. I will definitely return and have these guys service my bike. 👌
8 years ago (12-07-2017)
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