Champ's Family Automotive

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Address: 13765 W Auto Dr #128, Goodyear, AZ 85338, USA

Phone: (623) 882-8200

Website

State: Arizona

Zip Code: 85338

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

We were 85 miles from home, Friday before Christmas,  when we realized we had a fuel leak.   We called 5 places who refused to see us before we called Champ's.   They told us to come right over,  they would at least take a look.   They got to us right away,  found a fuel leak, fixed it,  took a test drive and double checked.   There was no charge!   This definitely brightened our Christmas.   We will continue to give them our business.

 7 years ago (29-12-2017)

Thought I received good service, however, it took a while to realize I didn't.

Two Issues:
1) Took the car in for an oil change, asked them to check the car because it makes a terrible noise at highway speeds.  They took it for a test drive and said it's fine, that' just how the tires are.  About 3k miles later, the inside tread on my right front tire completely came off (and they only had about 12k miles on them).  Took it to a Tire Kingdom and they showed me the alignment was WAY off.  With the new tires from Tire Kingdom the noise is totally gone and the car handles much better.  Don't know how they didn't recommend this as it was almost the first thing Tire Kingdom said could be the issue when I mentioned the road noise.

2) The stickers they use on your windshield to indicate oil change do not come off.  Mine did not peel off properly so now I just have torn paper stuck to my windshield.  Their recommendation was to get a razor to take it off, but I don't know why they don't just use plastic stickers like everyone else. Plus it takes forever with a razor because the windshield is concave, not so easy to work on.

I'd say to go somewhere else, you may think you get good service until issues like this start coming up.

Update 12/23/2017: Response to their response. No recommendation was made to take the car to the place that had installed the tires. I was told "that's how the tires are" by their techs.  I was purchasing the car and would have definitely had the previous owner take care of the tire issue if I was told to have someone else look at it. Car was transported to my home state  after my visit to your facility because I trusted what I was told and went ahead with the purchase.

 7 years ago (23-12-2017)

Great family oriented shop that is always straight up with you weather you like it or not..  I moved here from NJ and after dealing with a couple different local  shops that just couldn't figure out what was wrong  with my diesel F250 these guys figured it out right away! ..They gave me a 3 different options on how to fix it the right way , and what needs to be done asap without trying to milk me all at once ...  Best diesel shop in the West valley hands down !

 7 years ago (08-12-2017)

Champs Family Automotive is the best automotive repair shop I've ever dealt with.  They're friendly, helpful, and amazingly communicative.  They let me know of any issues as well as potential issues that we just need to "keep an eye on" but don't yet need to be fixed.  When Champ was explaining something about my truck and I stared at him blankly, he took out his phone so he could show me the pictures he'd taken under my truck to help me understand.  Who does that?!?  I've also been very please with the prices!

 7 years ago (11-12-2017)

They were so helpful and kind. Very informative throughout the entire the entire process. Honored the discount they offered without hesitation.

 7 years ago (26-11-2017)

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