Champagne & Lace Bridal Shop

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About

Champagne and Lace Bridal LLC has been in the same location for almost a decade! We carry Hair accessories, Bridal, Prom and Special Occasion Dresses.

Story

Champagne and Lace Bridal LLC has been in the same location for almost a decade! We carry hair accessories, bridal, prom and special occasion dresses.

Impressum

Champagne and Lace Bridal is equal opportunity

Address: 1600 Vandalia St, Collinsville, IL 62234, USA

Phone: (618) 345-5223

Website

moc.ladirbecaldnaengapmahc@sesserd

State: Illinois

Zip Code: 62234

Update Info

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Reviews

New Owner!  Wonderful experience!  They will go the extra mile to meet your special occasion needs!

 8 years ago (19-08-2017)

So far I agree with the lower reviews. I went in and was expecting to be treated professionally. I found my perfect dress last July and placed it on order. I got a call this June and was told that 2 different dresses were ordered under my name! So, I got out my receipt and was able to provide an item number. I was scheduled for my first fitting on May 21st.  I live 4 hours away and was called 15 minute prior to my appointment that the dress was missing all the buttons!!! So, had to drive the 4 hours back home for a wasted trip. Hopefully, the reschedule and alterations will go better....although I am thinking on going elsewhere for alterations.

 9 years ago (09-06-2016)

This place has the absolute worst customer service I've ever experienced. I bought my wedding dress from them and did not hear when it would be shipped so I called 5x before someone returned my call. No one knew what was going on, everyone gave different answers and blamed each other for their issues. We ended up cancelling the dress and getting the money back from the credit card company and then they charged my mom's card AGAIN 2 months later.  Being the bride you're not supposed to stress. The place you buy your dress from should take all of that off of you. This place did the opposite of that. 

Also, when I went there to look for the bridesmaid dresses the manager was very rude. She sent us to the basement and only came downstairs one time for 5 minutes. I made an appointment that day so I could have someone there to help me, but she was more concerned with the person upstairs so we left. 

I have never had to leave a review like this ever in my life. I'm giving one star because it won't let me give 0. 

I ended up getting my dress and my bridesmaids dresses from Bridal Manor. Bridget and her staff are AMAZING! Don't waste your time going anywhere else!

 9 years ago (25-05-2016)

So far not having a good experience. Over the phone and email they are superb. When I got there I was treated semi rudely and not really attended to much. I had to force interaction. When I finally got help I felt uneasy as if I wasn't welcomed there. One person was nice and she helped with suggestions of alterations. I just called to confirm my alterations appointment and was told it is moved to their "brother" store. I wasn't notified of this at all. I called that store and they didn't have any information so I rescheduled (starting over) my appointment. Luckily they told me they would honor anything the other store told me they would do. I'm hoping everything else goes well.  :(

 9 years ago (21-04-2016)

I would NOT go here for anything!  Sister store of Willard's Tailoring in Collinsville-and we've had nothing but issues.  Champagne Lace does NOT give you a dress bag for your wedding gown like all other bridal shops.  Then, they tell you they'll transport your dress to tailor shop, only to have another person tell you "oh no, we don't do that".  Then, they'll give your wedding belt away to someone else when theirs breaks----leaving you to order another one.  Bring your gown to Willards for steaming and you won't have a garment bag long enough to cover your gown.  To top all that off---their prices are EXPENSIVE!

 9 years ago (02-09-2016)

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