The UPS Store

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The UPS Store Glen Carbon offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Cottonwood Mall / Wal-Mart Ctr / Next To Denny's.

Address: 17 Jct Dr W, Glen Carbon, IL 62034, USA

Phone: (618) 659-9259

Website

moc.erotsspueht@0172erots

State: Illinois

Zip Code: 62034

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Reviews

They were more than great to move, ship, and pack my fashion designs, which included hats, gowns, and shoes, from Saint Louis all the way to New York City. I had about 15-20 boxes shipped out there and all of my items arrived in pristine condition. Everything was exactly how I left it as if nothing had even been shipped, but actually, hand carried. I am using them again this year as I go back to college. Thank you, UPS!

 9 years ago (10-08-2017)

Highly recommend!!!  I have used this location more times than I can count.   Every time I walk in their front door, I am greeted with a smiling face with spectacular service.  I use this location for both my personal and professional needs.  Employees have even come to my car to help carry multiple packages.  Thank you for your continued excellence!  Customer for life!

 10 years ago (01-11-2016)

Understand who you are dealing with here; "The UPS Store" is NOT owned or operated by UPS. This is just a franchise, formerly Mailboxes etc, that uses the UPS logo. 

Also, while offering the ability to ship packages from other courier services they do so at ridiculously inflated rates. They attempted to charge me almost $400 for a USPS large flat rate box shipping international. The actual USPS rate was in fact $91. When confronted with the extreme difference, the UPS store attempted to justify by saying their rate was based on dimensions and weight. Keep in mind that the $400 price quote was for USPS shipping, not UPS, and it was a flat rate box; you know, the ones literally with the tagline "if it fits it ships" 

They "lost" a package worth several thousand dollars and when confronted told me that although the kid that took the package recalled us discussing it being very valuable that they failed to enter the declared value. So, they charged me $90 for standard overnight domestic shipping with NO insurance of a package that weighed under a pound and fit in an envelope, a service that USPS offers for $21 with the same money back guarantee. 

This store will claim they are "UPS" all day, they will also claim that the rates they charge are the same but they are not even close. Literally everything is inflated and overpriced.

If I could give negative stars I would.

 10 years ago (28-10-2016)

I've been to this UPS store a few times and each time has been a great experience! As soon as I walked in the door I was immediately greeted and helped in a friendly and timely manner! I will continue to ship all my packages from this store. Thanks for the continued superb customer service!!

 10 years ago (01-11-2016)

Friendly and fast service.  100% better than the Office Store next to Walmart.

 10 years ago (17-02-2017)

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