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Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 781 E Dundee Rd , Palatine 60074, IL, US
Phone: (847) 934-4541
State: IL
City: Palatine
Zip Code: 60074


Opening Hours

Monday: 10:30-23:00
Tuesday: 10:30-23:00
Wednesday: 10:30-23:00
Thursday: 10:30-23:00
Friday: 10:30-23:00
Saturday: 10:30-23:00
Sunday: 10:30-23:00


related searches: Chipotle mexican grill menu, Chipotle mexican grill palatine menu, Chipotle near me
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Reviews
I don't like giving negative reviews. But this time it seems warranted. We normally order online to pick up from another location. Today we were close to this one so we stopped in. They said the items we asked for are digital only items and cannot be ordered in person but they said they would check with the manager. The manger came out and was quite rude when saying we wouldn't be able to order the items. That's fine. I wouldn't even write a negative review about that because sometimes people are just having a bad day. So we said no worries, we'll just place an online order because everyone in our family likes quesadillas. She didn't seam to happy. But it seems that maybe out of spite, we received a messed up order, brown guacamole and an almost empty bag of chips. We go out of our way to treat people with respect, especially those who have to deal with the public. I just don't understand why people can't be nice to one another.
Got my food with not a long wait time, but they didn't seem to be working as a team like they were missing some ingredients. They didn't even smile or show friendliness, my chips were old/not crunchy or fresh.Dine in: YesTakeout: YesDelivery: Yes
NO NO to this location. Staff is extremely unwelcoming, idk what’s the matter with the kids working there, they keep laughing looking at each other while making our orders. Seems like making fun of the customers. Very rude. The stare of the register lady was terrible too. I am not gonna go back to this location even though it’s only a few minutes away from my place.
The staff was polite so thats its only saving grace. The quality of the food is absolutely horrid. I mean what is this? Also they ignore any customizations made. This bowl pictured is supposed to have extra salsa and extra cheese.... there is bare any of either on here. Not to mention my food was literally cold when i got it. Not to mention the guacamole was justa chunk of hard avacado. It literally hurt to bite into. I took a few bites but couldnt stomach anymore. Ive had bad chipotle but this is just disappointing. I think I'm officially giving up on Chipotle in general... definitely not returning this location.
Since their recent price increases, this is by far the worst Chipotle you can go to in the area. I’m already down to 2x/month from 2-3x/week but I make sure to avoid this location. No one there really cares about their job, they sprinkle the cheapest ingredients like they’re gold lol
Usually, I love this place. We get fast and friendly service. Today, I ordered from the chipotle app and got guacamole with my chicken burrito bowl. I can't believe that they charged an extra $2 for a smear of guacamole on the side of the bowl. I flipped over the cheese sprinkled on top thinking there was more underneath, but nope! Next time, definitely ordering guacamole on the side so I get my money's worth.
Chipotle Palatine IL. I ordered the new seasoned garlic steak. Tasted to strong, most of the pieces were fat or cartelage.. low quality in my opinion. My wife ordered to brisket.. you could see the fat hanging off it. Then imagine paying $4 plus for a small handfull of chips are you kidding me to top it off the napkins smelled like mold. my stomach is still gurgling. plus it looks like they opened during construction on wall is all wood and unfinished. I would not reccomend this to anyone except the health inspector. sorry be warned. I do feel bad as I normally have only good things to say about places.
best chipotle in the area…the napkins are nice and clean. also the cashier is extremely kind. the bulgarian workers is extremely kind. so is the asian girl one. also the chipotle always tastes great! much love for this chipotle. yuuuuurz
do not order online at this location. ordered tacos for my brother and dad and they were gross. rice was hard and undercooked, they forgot multiple toppings, and to top it off, literally, they put brown rotten gauc on top of my tacos. didn’t end up taking a picture of mine because i threw it out immediately, but I did take a picture of my brothers taco.
Ordered via Grubhub because I’m coming off a migraine and can’t drive. Ordered a veggie bowl with black beans and tomatillo salsa. Asked for napkins and utensils. Got no beans, the spicy corn salsa too spicy for me! and fajita veggies which I hate!. Also no napkins/utensils. It looks like GrubHub is going to refund the food, but not the delivery fees. Not only am I out $8 for food I can’t eat, but I’m still hungry!!!
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