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CHRISTUS Santa Rosa Emergency Center - Creekside

  1. Texas
  2. New Braunfels Hospital

Reviews, get directions and contact details for CHRISTUS Santa Rosa Emergency Center - Creekside

Address: 244 Creekside Crossing, New Braunfels, TX 78130, USA
Phone: (830) 608-5600
State: Texas
Zip Code: 78130


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Reviews
Wife had a toe that became infected, and although not a true emergency, it was to the point where she could barely walk and was in constant pain. When Dr. Bhogte, Marc came in to see her and saw why she was there, he proceeded to lecture her that this was not a true emergency and questioning why was she there. She told him her situation and he relented and looked at her toe. He then proceeded to lecture her that this visit will be very expensive compared to the reason she was there, but he provided care anyway, although he did not want to. There was one other patient being seen at the time and no one waiting. She is an Active Duty Military spouse, so primary care physician is on a military installation. She tried to get an appointment, but first available was 2 weeks away The other option was driving 25 miles to a military emergency room in San Antonio. Having TriCare as our insurance we know we can go to the nearest medical clinic for care. We found it highly inappropriate and very uncomfortable for Dr. Bhogte to lecture her for seeking medial care and also for attempting to give ill advised financial counseling. This was one of the most uncomfortable medical visits she has ever had and can't imagine ever visiting Christus Santa Rosa again for care.
9 years ago (22-12-2017)
The nurse that took care of me was very sweet (reason why my rating is higher than a one). She listened and seemed like she actually cared about the problem. But the doctor on the other hand could use some proper bedside manors. He was rude and made me feel uncomfortable which in my opinion is not how a patient should be treated what so ever.
9 years ago (05-10-2017)
I recently became very ill after a trip. I scheduled my visit online (highly recommend), and was able to rest at home until my appointment time. I checked in, and was in a private room within 5 minutes. They had a shift change, which worried me, because I was in pain. However, they were efficient and did all my lab work right away, then had a sonogram. I was out of there within 2 hours. The entire staff was friendly, and helpful. Dr. Ogden was AWESOME - he was patient, took time to explain what was going on, and what I needed to do to get better. Positive experience.
10 years ago (27-03-2017)
Went in because my 18 year old got cut very badly by barbed wire fencing but our insurance wasn't going to kick in for 3 days; we had the rudest desk nurse I have met. She refused to give me any information about financial assistance, refused to let me be the responsible party since my daughter is a full time college student, and when I told my daughter that I couldn't let her be strapped with a $5,000 bill, the nurse laughed and said "we are an emergency room and that is how we bill". I then asked her how long a tetanus shot was good for and she said " I have no idea" - she let my daughter walk back out that door without ever seeing the severity of her cuts. Used to have good staff there-the last two times I have been there with my children, they were rude!
9 years ago (27-06-2017)
I had an imagining appointment, I was the only one in the lobby then about 15-20 minutes later someone else walks in who didn't have to present her ID or insurance cards and wasn't asked to pay a copay. They signed her in and got her in immediately. Luckily I didn't have a situation where I would've needed immediate help. What is aggravating is the lack of professionalism. The front desk never apologized for the wait or even looked in my direction.
9 years ago (31-08-2017)
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