CHRISTUS St. Frances Cabrini Hospital

Reviews, get directions and contact details for CHRISTUS St. Frances Cabrini Hospital

About

CHRISTUS St. Frances Cabrini Hospital, located in Alexandria Louisiana, is a 241-bed facility employing approximately 1,600 Associates and a medical staff of over 325 physicians.

Mission

"To extend the healing ministry of Jesus Christ."

Address: 3330 Masonic Dr, Alexandria, LA 71301, USA

Phone: (318) 487-1122

Website

State: Louisiana

City: Alexandria

Zip Code: 71301

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I had a baby in January and this hospital was very caring and on their toes about giving me the care I needed. Friendly as well, for the most part.

I would have given 5 stars except that I ran into some issues with a financial counselor when trying to get information on a bill that wasn't itemized. Michelle D Owers [or "michelle.lewis" as her email indicates] became quite patronizing after I expressed confusion for seeing the same charge on 3 different bills and thinking I had already paid that bill up front to my OB. After I requested an Itemized Bill of Charges for all final charges for the account at hand, she began to run over the different possibilities of what may have happened during my "delivery without complications" - suggesting that there were complications. When I told her that the Itemized Bill of Charges would suffice for services rendered that aren't hypothetical, not only didn't she continue to speak over me, but the tone in her voice changed to far less than what anyone would like from a representative. After repeating that the requested documentation was all I need and that she was making this more difficult that it needed to be, she hung up on me.
I called back and said I wanted to speak to her supervisor and she gave me a very curt, "sure" and the line went silent for minutes.

In the end, I had to call back 2 more times to get a hold of a team lead that helped me with the information I needed. And by then I was so upset with how rude this woman was to me that I was in tears.

I would suggest to anyone having to deal with Michelle Owers to bypass her  completely for Kaylin Kirk. Or anyone else. Anyone else. Because she is so unprofessional and rude.

 8 years ago (10-04-2018)

I've always like cabrini, for the most part I do....But as far as labor and delivery I was very disappointed in the quality of services that I received. I had a nurse that was not compassionate or kind. It was several issues in L&D. I was very shocked this was their services to a first time mother. I dout I'd ever go there again if I had another child.

For other reasons to go to cabrini I think it's an excellent hospital, and had good services. Cancer center is very nice, and nice staff.

 8 years ago (11-03-2018)

Very nice hospital, gift shops was great! Ladies that worked in both of the gift shops were really nice and helpful!

 8 years ago (18-03-2018)

Horrible Service. My 1 year old and I was in a car wreck and we sat in the waiting room from 5:30 that evening to 4 the next morning. My son have seizures but the staff wasn't concerned at all. I was on pain and had to almost beg for pain meds. Horrible place to go. Never Again. They don't even deserve one star. The staff has bad attitudes.

 8 years ago (19-03-2018)

Always good service in my experience. My preferred hospital since 2002 when I moved here. Full of competent professionals, but also with the warmth of a small town community hospital.

 9 years ago (29-07-2017)

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