Citi Bike

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Address: Central Park S & 6th Ave, New York, NY 10019, USA

Phone: (855) 245-3311

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State: New York

Zip Code: 10019

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Reviews

What a racket. They charged me an extra 17 bucks so I could do them a favor and take the bike to an empty location went the place I went to take it back was full and so was the next one. Ended up paying the price of an unlimited metrocard 7 day pass for 2 45 minute bike rides. Not worth it. No text about it being late, nothing. Greedy. Should have know by something run by Citi bank, they make all their money on late fees just like a bank.

 8 years ago (16-10-2017)

I had the WORST experience with these bikes. They said you only pay $26 for 24 hours . You have to check in your bime every 30 min so you dont get charged more money. Well we rode our bikes for only 1hr and 30 min , we ended up paying  $60. They said we rode for 1hr and 45 min and we were late to check in. For being out of town and not knowing where to go this was a ripped off.  Next time we will rent our bikes from a bike store so we don't have to be in a rush to check in those stupid bikes  every 30min. NEVER AGAIN...I give them a 0 if I could.

 8 years ago (10-08-2017)

I love citibike. Just came here today to rent a bike. Easy convenient and great location. 

 8 years ago (04-07-2017)

I went to New York for the first time & decided to go bike riding around Battery Park. The instructions on the kiosk are pretty confusing. For $12 a bike + tax you can ride for 24hrs, but you have to bring the bike back & dock it every 30 minutes then wait 2 minutes to get a new code THEN you can take a bike again. 🤔 Huh? Yeah... So one of the employees in a citi bike uniform explained that you pay the flat rate of $12 & that's all you pay for the day if you dock the bike every 30 minutes. If you don't, then you're charged a late fee based on how much longer you kept the bike out. I rented 2 bikes & set the timer on my phone for 20 minutes to make sure that I wouldn't be late. We road around Battery Park, which was very nice. After the 20 minutes, we brought the bikes back, but before we docked them a different citi bike employee asked if this was our first 30 minutes riding. He then explained that the first 30 minutes are free, so there was no need to dock the bikes. We could go ahead & keep riding for another 30 mins. We did so, only to find out that we were charged an $8.71 late fee. 😠 So of course I called citi bike customer service because why should I be charged a late fee for an employee giving me the wrong information? Citi bike could care less what I was told & refused to give me a refund. Oh, & the $202 deposit fee that was charged to my card still hasn't been put back 48hrs later when I was told it would only take 24hrs. I'm completely taken back by citi bike's customer service. Definitely my first & last time renting bikes from them.

 9 years ago (09-06-2016)

Easy enough to get going,make sure you download the app so you can find the charging stations as they can be hard to find.They also take a $100usd bond per bike which does take 7 working days to get back 

 9 years ago (29-05-2016)

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