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City of Fort Collins Utilities

  1. Colorado
  2. Fort Collins Local Government Office

Reviews, get directions and contact details for City of Fort Collins Utilities

Address: 700 Wood St, Fort Collins, CO 80521, USA
Phone: (970) 221-6700
State: Colorado
Zip Code: 80521


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Reviews
I don't know what everyone is crying about, because I am greeted with friendly customer service every single time I call during normal business hours. I never get put on hold or transferred to a different department. I have always received a prompt and courteous service representative. BTW I never have my account information when I call, and that doesn't seem to be a problem like with other utility companies that I've had to deal with. Try giving them a call before you get disconnected. I couldn't have asked for a better customer service! Wow
9 years ago (17-02-2017)
Wouldn't normally leave a review for a utility company, but these guys seem to be getting a bad rap here. Yeah, they don't have a 24/7 customer service line (there is a 24/7 emergency line, though), but they are a small utility just for FoCo, unlike Xcel. Which, by the way, is why your electric bills are so much lower! Also, for a small utility, they work with large companies and the Feds to provide net metering and rebates for solar power and efficient appliances. I have never had a problem contacting them during business hours or with the courtesy of employees.
9 years ago (09-02-2017)
We had a power outage in our neighborhood today and the utility staff responded quickly and solved the problem. There was about a five minute wait on hold when I called, but that is to be expected if a large number of people are affected by the outage and calling about it. I have no complaints
9 years ago (21-02-2017)
Very slow to respond customer service. Overpriced electric service. These people are the only option for Fort Collins. You don't get a choice in provider like you do in Texas. Not enjoying it and their expensive bill. My bill running an A/C in Texas is way less.
8 years ago (13-03-2017)
Fort Collins Utilities has only been friendly and helpful to me on the phone even when it was just a stupid random question.
8 years ago (18-05-2017)
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