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Civello Oakville Salon & Spa

  1. Ontario
  2. Oakville Hair Care

Reviews, get directions and contact details for Civello Oakville Salon & Spa

Address: 145 Lakeshore Rd. E., Oakville, ON L6J 1H3, Canada
Phone: (905) 842-4222
State: Ontario
Zip Code: L6J 1H3


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Reviews
I consider this place to be the bitchy sister of the Queen street location. I have gone here a few times simply because the location and my hair cutter Sammie is really nice. But the overall feel of this place is snobby and rude. For example, I have bangs and get them cut every so many weeks, but when I go to queen street versus Oakville location, the service is very different. I went to queen street a few times (I used to live closer) and they did my bangs with no attitude, spent more time than necessary to get them perfect and there was no hair left on me. When I go to Oakville, I am always rushed in and out and there’s more often then not hair all over me. At queen street they put the full cover on me so hair doesn’t get anywhere. At Oakville, they make me hold a small towel under my face. My bangs get cut both ways but the quality of care is better at queen street. Another example is today I went there to get my bangs cut again and they didn’t bother to but a closed for the holidays sign on the door or online. I called the store cuz it looked closed and someone answered and told me that there was a sign. So I went back and checked and I still don’t see a sign. I might be wrong, maybe there is a sign. I’ll leave photos for you to check. But if there is a sign I don’t think it’s reasonably large enough for the customers. It’s the lack of customer care that brings this place down.
7 years ago (02-01-2018)
Arrived for my appt that I called in 6 weeks prior. When I arrived for my scheduled appt, they said they had no record of my appt and were fully booked. Reception was rude and unapologetic. I won’t be able to fit in another appt for several weeks and had been looking forward to this for weeks. Very disappointed and won’t be returning. Clearly reception and booking services need some training and an attitude adjustment.
8 years ago (09-12-2017)
Spiro has cut my hair three times now. I now schedule my haircuts around my visits to Oakville. Each cut is precise, creative and easy to work following my haircut. Although this is the most I have paid for a hair cut, I won't complain as I am incredibly fussy with the outcome. Spiro is well worth a visit. Notes for the salon, the makeup counter needs to be upgraded. All is is worthy of the location and a visit.
8 years ago (30-05-2017)
Sandy is the best. I have never had a better haircut than the one Sandy gave me in my whole life, in three different countries and after numerous stylists. What can I say, she truly is a master. My hair is tricky to cut even for what I thought experienced hairdressers, but Sandy cut it effortlessly while engaging me in a nice conversation, making me forget about my hair getting cut and the result was beyond my expectations. Thank you Sandy.
8 years ago (16-05-2017)
This was my first time at Civello Oakville. It was horrible experience from beginning to end! I went in for a haircut. I was made to stand in a corner for over 10 minutes with absolutely no one to tell me where I was to go. I wanted a hair cut about 2 inches and she would only trim it saying that my hair was fine. She didn’t even use a round brush to blow dry my hair just relied on the flat iron. Worst haircut and style of my life. The service and treatment I received from the time I checked in was SO bad that they comped my $95 haircut as they stated “my experience should have been wonderful from the time I walked in the door.” Do no waste your time or money at this salon you will regret it! **AFTER CONTACT FROM MANAGEMENT** I was contacted by Civello management after posting my review. They were very apologetic and offered to have me come back in so I could have the true "Civello experience". I opted to go to the Queen Street location for another try at my haircut. I saw Dylan and it was the most AMAZING haircut I have ever had!!! I am glad I gave Civello another try as I found my new hairstylist. Thanks Cheryl :)
8 years ago (22-05-2017)
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