Cleveland Public Power

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Address: 1300 Lakeside Ave E, Cleveland, OH 44114, USA

Phone: (216) 664-4600

Website

State: Ohio

Zip Code: 44114

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Reviews

It's Pointless To Use The Phone To Reach Cleveland Public Power. I was disconnected more times than I have fingers in a very dedicated 2 hour time frame of "determined to get help". If you can do it online, please do. If you have any ability to leave work early to go there it's so much better. The folks on site were friendly and helpful. The line was short and sweet.

 8 years ago (24-10-2017)

Literally the worst utility company I have ever dealt with. Been trying to get ahold of someone concerning a business account for weeks. Hold times are obnoxiously long, calls get disconnected, and when you finally connect with someone they don't know how to help and then transfer you somewhere else where you end up at a voicemailbox. None of the message I left have been answered including one to the manager who I believe is named Bill. As I type this I have been on hold for 39 minutes with out any one even answering. It's honestly shocking how poorly ran this company is. Living in the dark with no power would be easier than dealing with Cleveland Public Power.

 8 years ago (27-09-2017)

I moved out of the area that uses Cleveland Public Power on March 3rd 2017, called to end service and they're still charging me and I don't even reside in that area anymore!  Lazy workers who get paid a lot to do a lousy job! F@#k Cleveland Public Power!

 8 years ago (06-07-2017)

I have been a Property Manager for over 14 years and have worked with multiple utility companies and Cleveland Public Power is BY FAR the absolute worst "company" I have every dealt with. The customer service members are extremely rude and not helpful and the only way to get anything done is to contact the manager, who is very difficult to get a hold of. If I had the choice I would NEVER do business with them! I feel horrible I have to subject my residents to this terrible company. Absolutely disgusted I cannot even believe they are able to treat people and businesses this way. Be prepared to wait obnoxious hold times and be disrespected by unprofessional "customer service".. oh and by the way I am still on hold...

 8 years ago (01-09-2017)

I was on the phone for over an hour, transferred to the wrong department three times, and then got disconnected, so had to call back to get on the same merry-go-round. After another 30 minutes, found out that I hadn't gotten disconnected - the rep hung up on me after muttering "okmmwellmakeareportngitsommunovahtheretafixitthnks" - which I guess means "okay, thank you very much, we have the information we need to make a report, and will get a crew over there to repair the light as soon as possible, thank you"  

I was reading the reviews as I waited, and noticed that out of 111 reviews, 87 of them were 1 star.  The 5 star reviews all sound like they were written by employees.  Hmmm...Interesting... 

By the way...my review?  1 star.  Horrible, rude, uninformed, uninterested people, sleeping their way through their lives, just waiting for retirement so they can get their public-service pensions.

 8 years ago (23-08-2017)

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