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Club Fitness

  1. Delaware
  2. Delaware Gym

Reviews, get directions and contact details for Club Fitness

About

Fitness For Everyone! Awesome Group Fitness Classes, Personal Training and now offering Hot Yoga!

Address: 650 S Bay Rd Suite 18, Dover, DE 19901, USA
Phone: (302) 678-4653
State: Delaware
Zip Code: 19901


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Reviews
EDIT: In response to the owner. I explicitly asked him what this charge was for and verbatim his response was, "It's an active membership". He made no attempt to better explain the annual fee, otherwise I probably would have been a lot less upset. Furthermore, he did not explain that these changes had to be made by the billing department. I have worked in numerous retail and sales stores and the manager almost always has that kind of authority so that presumption was my fault, however, this easily could have been avoided had he explained how the billing process works at Club Fitness. Lastly, it was made known to me by a front desk employee while I was at this facility that the owner (you) were in your office while this was happening and that when he had walked away from the desk after I had informed him I would be posting this review, he had gone back to speak with you. If you were truly concerned about alleviating this problem you would have come out and explained this fee to me. Instead, after speaking with you, the manager came back out, said nothing to me, and then handed me back my card. I had to ask him if I was still being charged and if I was going to get a receipt and verification of some kind. He then told me it would be sent via email. I will remove the picture of him because this clearly was more an ownership problem than a management problem. As noted in my review below, I was only in town for the week to help my sick mother so I am unable to come in to an appointment with your billing department but I will place a call to them this week. Thanks. Every once in a while you come across an awesome local business that really cares about its' members and its' community and Club Fitness is NOT one of them. My mother's health has been very poor lately so I came home this week to help her around the house and as I was going through her finances I saw she was still signed up for Club Fitness despite not having been there for well over a year. I went in today to cancel her membership and they told me she had a $29 annual membership fee charge. I asked when this charge was posted and he said yesterday. I asked if there was anything he could to to help avoid paying the fee when I was canceling before the year really even began and he said because it was an active membership. Again, my mom hasn't been there in over a year (possibly more). I tried to explain that my mom wasn't well and had been in and out of the hospital and he had absolutely no sympathy. At this point, I asked to speak to a manager and he told me he was the general manager. I was completely flabbergasted. I understand an employee not being able to do something about this ludicrous fee but this man had the authority to waive a measly $30 fee and refused. That $30 means nothing to him but to my family it means less financial stress while we're struggling to pay our medical bills. As I was leaving - after paying their stupid fee - he had the audacity to say he was sorry to hear about my mom and he hoped she would get better soon. Shame on him, and shame on this business. I am so sick and tired of businesses lacking empathy and compassion for their patrons because they're too focused on the bottom line. I implore everyone to take their business elsewhere. I've attached the managers picture because I want everyone to know this heartless man's face.
8 years ago (01-02-2017)
Busy busy place with tons of people during peak hours. They have gotten better with serving broken equipment.
8 years ago (08-03-2017)
Just going for Zumba classes..the reviews have scared me off from joining get the gym
8 years ago (27-01-2017)
I had no choice but to call and cancel over the phone because you know canceling my gym membership was the last thing on my mind prior to deployment. It's lovely to receive a phone call knowing that they have withdrawn payments and charged me $720. They cannot cancel over the phone regardless if you get deployed because they have no instruction in place for active-duty members that have memberships. Highly dissatisfied with this company!
9 years ago (04-08-2016)
Great gym, excellent plethora of equipment to choose from. They are also open 24/7 allowing my wife and I to work out while the other watches the kids with ease. They have always had great sanitation in the locker rooms and showers too.
9 years ago (14-04-2016)
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