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Cold Stone Creamery

  1. Virginia
  2. Virginia Beach Bakery

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The Official Page of Cold Stone Creamery, The Ultimate Ice Cream Experience. Super-premium Ice Cream, Shakes & Cakes customized just for you!

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Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It

Address: 2077 Lynnhaven Pkwy #104, Virginia Beach, VA 23456, USA
Phone: (757) 471-6400
State: Virginia
Zip Code: 23456


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Reviews
Any time me or my roommate go to this location (nearest our place) the high school kids working give off this "why are you bothering me" attitude. The nice guy is always in the back and sometimes there's a nice, but very slow younger girl but they both work in the back area and would be better suited for serving customers. Any time we go in it's these 2 younger guys, or sometimes only one of them and neither are friendly and both can be actually quite rude. Especially if you are ordering anything from the hot stone menu. They both give this eye roll, snotty-toned "you know that's gonna be like 5 extra minutes, right?" The sign in front of the register stating that new employees are undergoing training, and to please be patient has been there for months. There's been no improvement. Please consider hiring friendlier staff. It takes any fun out of the experience when you're craving ice cream after dinner, but when you walk in the door you get treated like you're bothering these kids who work here. Any time I order more than 2 things I'm interrupted and told to hold on,but never addressed again about it.
8 years ago (20-06-2017)
This is our go to spot on nice weekends! It's usually almost always busy, but well worth the wait. The service is great and dessert is too!
8 years ago (14-06-2017)
I've been to this location many times, and the staff is always very nice, the premises is clean, and they do a great job of getting through long lines in the summer rushes. The only reason I'm dropping a star (and this is for the owner) is because of their slow, antiquated credit card reader, that seems to still be using dial-up. I know this sounds petty, but it really isn't, as it slows everything down when the place gets busy. It's not a big deal when one group is there, but when there is a long line, it makes a tangible difference. Customers don't like it and its bad for business.
8 years ago (18-05-2017)
Delicious as always.... but when I tip, I expect a song. It makes me smile and that's how I found out about them in the first place, they are famous for singing for tips.
8 years ago (15-07-2017)
Friendly service. Cherry vanilla ice cream is delicious.
8 years ago (11-07-2017)
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