Sally's Bakery & Grocery

Reviews, get directions and contact details for Sally's Bakery & Grocery

Address: 4221 Pleasant Valley Rd # 129, Virginia Beach, VA 23464, USA

Phone: (757) 467-7461

State: Virginia

City: Virginia Beach

Zip Code: 23464

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related searches: Sally's Bakery menu, Bakery near me, Sally's Near Me

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Reviews

Terrible customer service, spoiled food... run!!! Ordered 3 doz puto/3 doz kutsinta ..during pickup, they kept telling my brother they can't find my order. Puto order was ready at pickup, but the kutsinta order wasn't…I guess they had to still cook it b/c he waited 45 minutes for it! By the time I took my first bite on the puto, I immediately spit it out!!! It was a bad taste as if pancit was steaming in with the puto. I smelled it and it definitely didn't smell like puto…it had a  spoiled food smell. I was disgusted. All my family tasted it that night…and all said the same it was bad/spoiled…everyone gag and spit it out. The next day I went there to complain and wanted a refund. One of the lolas smelled/tasted it…and didn't say it was bad. The other lola didn't bother to smell or taste it and just said no refund. All she said was I should of called right away. I told her you are closed after 6pm on Xmas that is why I'm bringing back the whole batch to show you we didn't even eat it. The lola said no refund. Wow talk about customer service! I told her I've been ordering for years and never had this smell/taste before. This place just lost one good customer and many more. Had she corrected the problem…I probably would of have just let this slide….definitely it was not fresh or just made…b/c it smelled and tasted spoiled…and I know what their puto taste like b/c I've been ordering from them for years. The batch I ordered few days ago before Xmas smelled more fresh than the one I just got. Too bad they don't except credit, otherwise I would have already disputed the charge. Wasted gas from Ches to VB to drive there. In the end, I didn't get a refund…and sadly, the lola felt she was right not the customer. Farewell Sally's….taking my business elsewhere!

 7 years ago (27-12-2017)

I placed a order for no meat pansit three days ago. When I picked up my order and took it home I realized the order was incorrect. When I called to discuss the mess up, the ignorant lady on the phone questioned when I placed the order and if I in fact asked for no meat. I processed to tell her I know what I asked for and I should have received that. So, she said I could come back in with the food to get it exchanged. I told her it’s not like I live right up the street and that a major inconvenience. Then the ignorant lady hung up the phone on me. How rude is that? When I called back the phone just rang! Then five minutes after that I called back and the phone was off the hook. They will NEVER get my business again. And I’ll make it a point to post on there page to let other patrons know about this POOR customer service.

 7 years ago (23-11-2017)

Ordered food by phone was told it would be ready in a hour. Got there no food if it was to late to order I would have understood   I was shown a book my name was not in no apologies  point  blank  NOT good business   ethics.

 7 years ago (29-10-2017)

The people  of  this store is  ridiculous and  no breeding and rude!!!

 7 years ago (16-09-2017)

Love their food!

 7 years ago (03-03-2018)

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Reviews, get directions and contact details for Sally's Bakery & Grocery

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