Computer Essentials

Reviews, get directions and contact details for Computer Essentials

About

We buy, sell, trade, and service new and used computers, including Apple products and tablets.

Story

Located in the Maine Coast Mall

Address: 41 High St, Ellsworth, ME 04605, USA

Phone: (207) 667-9550

Website

State: Maine

City: Ellsworth

Zip Code: 04605

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

When spending my money with any company, I expect good service.  When I receive excellent service I like to write about it, and that's what I received with Computer Essentials, in particular Mike Slicer and Ethan at the Ellsworth Location.  

About a year ago I purchased a relatively high end business laptop from Dell (regrettably I did not purchase from CE!).  Over the past few weeks I've had rather strange problems with it which were random and hard to duplicate at times.  

Mike & Ethan not only found the problem in less than an hour, they also discovered that I was still covered under warranty for one more day!  They took the time to find the information I needed on the computer, and emailed me a direct link to the folks at Dell I needed to speak with.  I'm a layperson, but something important inside the computer fried, and the replacement part would have cost me about $1,000.  Mike and Ethan did not have to tell me about my warranty...I would have never known.  They didn't have to go above and beyond to get me right where I needed to be with Dell, but they did.  

It's that level of service and integrity that reminds me why doing business locally with the little guys is far superior to the big box stores.  I can assure you that every computer purchase and repair from this point forward will be only with Computer Essentials.  They are now my computer go-to people.

Thanks again!

 9 years ago (23-01-2018)

My husband and I have been customers  of Computer Essentials for almost 10 years.  We tried two other places once, and we quickly returned to C.E.  Love the staff and their knowledge.  My only complaint is the turnaround time for service.  In this day and age of instant gratification, most people do not want to wait 3-4 days for their repair.  That being said, I won't take our laptop anywhere else, even if we have to wait a few days.  Thank you.

 9 years ago (08-01-2018)

I will publicly announce that I run this store and I have complete faith in my workers and the direction of our shop. There are a lot of non-substance negative reviews and it tears my heart, especially with my dedication and my appreciation for our customers. Please do not be swayed by the lackluster foreign account reviews that attempt to tarnish our company. We strive for the best customer service, because without that we are nothing. I thank everyone who has come in our store and I’m extremely grateful for our caring community.

 9 years ago (22-09-2017)

I took a new laptop with a damaged screen into this business for repairs. The repairs were made timely but in doing so the processor was damaged. Mistakes happen, but this was a major inconvenience as this was my work computer. However, I have to say they made it right, which in the end involved replacing the computer. They took responsibility for the damage without excuses. I would recommend them for their competence, but more importantly their honesty and integrity.

 9 years ago (14-09-2017)

The most expensive computer repair's around, and are still paying their employee's less than the gas station next door. There is so much dirt on this place, it isn't even funny. IF you happen to take your computer in here for repairs, purchase your own parts first so you know you are getting genuine OEM product as opposed to Chinese garbage off of E-Bay.

 9 years ago (31-07-2017)

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