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Computer Showcase

  1. Michigan
  2. Michigan Electronics Store
  3. Michigan Store

Reviews, get directions and contact details for Computer Showcase

Story

Owned and operated by the University of Michigan, Computer Showcase has provided sales, service and support of personal technology to the U-M community for over 30 years.

Our product catalog includes computers, tablets, software, security essentials, audio accessories and other peripherals at not-for-profit academic prices.

As an authorized Apple, Dell and HP service provider, we also provide computer support and repair, including in- and out-of-warranty hardware repair, software installation, data backup, and more.

We have two full-service locations - on Central Campus in the Michigan Union and on North Campus in Pierpont Commons.

Address: 530 S State St, Ann Arbor, MI 48109, USA
Phone: (734) 647-2537
[email protected]
State: Michigan
City: Ann Arbor
Zip Code: 48109


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
My laptop keyboard got water damage and I took it here to get repaired. The employees had to send it to get repairs through Safeware, but it's been almost four weeks and I still haven't gotten it back. When I emailed to see if there was an estimate for when I would get my laptop back, I got no response. The employees mean well, but the service is so poor that I would take your computer somewhere else if you need repairs done.
7 years ago (06-02-2018)
When I turned in my laptop, I knew exactly what the problem was (battery replacement). Six days later, the technicians responded saying what the problem was (battery replacement). Then, I didn't hear anything back for a couple of weeks. I emailed and called the store, but received no communication back. I went in person to the store twice. Both times the employees told me my laptop would be ready in a couple of days, but it never happened. I finally got my battery replaced three weeks later. The in-store employees are very kind and helpful, but the service is slow and the prices are steep.
8 years ago (28-03-2017)
A brief summary of my experience with Computer Showcase: -- Spilled soda on my keyboard, and accidentally broke one of the keys trying to clean it myself. -- Brought computer to get it repaired (de-stickied and the keyboard replaced); was told that it would be done in two days and three at the latest. -- After two days, having heard nothing, submitted online question form. Was sent autoreply email saying I'd hear back within four business hours. Never heard back, even after 60 business hours. -- Called Showcase three days after originally bringing computer in, was told that a part needed to be ordered and that it would be done within 24-48 hours. Was apologized to, we'll keep you updated, typical customer service platitudes. -- 48 hours having elapsed, called Showcase again. Was told there was a delay in the shipping of the part (it having been ordered), and that it couldn't be predicted when computer would be ready. Was apologized to, we'll keep you updated, etc. -- Came in a full week and a half after bringing it in, and was told that I could take my computer (still missing a key) but leave it in the queue, and when my part came in, I could bring it back. Well done Showcase, I was happy with this. -- Computer was not cleaned -- all of the keys were still sticky, often to the point of being unusable. -- Another week passes and there is still no word about my part, so I send another email message; this time it's actually replied to. I get a phone call from a manager in Tech Repair, and explain to him that it's been 2 and a half weeks for a repair I was originally told would last two days, and that neither part of the repair has been done -- even the part that I was told was done two weeks ago, and which the tech repair people specifically flagged as done. -- Person is very sorry, will do anything to help, blah blah, I'll get back to you soon. -- To his credit, actually does get back to me soon; in fact, as he explains, the part was never ordered because HP won't let the Computer Showcase order those parts! This is, apparently, despite the fact that I was told that the parts were ordered and in shipping *two weeks earlier*! In summary, Computer Showcase is extremely good at apologizing. They're not good at anything else.
8 years ago (08-03-2017)
The computer showcase and its staff are awesome! I always have wonderful service and complete explanations when it comes to whatever computer issue I have. I was pleased to have help with Seth most recently, and he took all the time I needed to help me pick out an external hard drive. VERY PLEASED!!!
8 years ago (16-10-2016)
I bought my Beats Pill and my Beats headphones there and coming back to get my Macbook Pro
7 years ago (05-10-2017)
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