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Best Buy

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Best Buy

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Best Buy - Ann Arbor

Address: 3100 Lohr Rd, Ann Arbor, MI 48108, USA
Phone: (734) 741-1357
State: Michigan
City: Ann Arbor
Zip Code: 48108


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info
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Reviews
I bought an "out of box" washer, they told me it was in working condition and there was only minor cosmetic damage. They delivered the product, even further damaged than it was before. They installed the product and it wouldn't even turn on! They wasted my time, I was still out a washer and I needed one. Best Buy home delivery had the right idea, get me a new in box washer for the same price; but management at this store refused to budge on the price. I would have to pay an extra $140 in order to receive the washer that I was originally wanting if I wanted a new in box washer. I wasn't pleased at all, they couldn't even offer in store credit to offset the cost of the washer. I got my money refunded and ended up spending that extra $140 with Home Depot instead, where they matched the sale price this location was originally offering me to replace the broken washer they installed in the first place. Poor decision to let this sale walk out the door, and trust me when I say I will tell anyone willing to listen about this experience I had.
8 years ago (05-03-2018)
I needed some guitar strings for a project and remembered this location having a pretty sizable instrument section about a year ago. The instrument section has either been moved or removed entirely but I honestly couldn't tell you because I couldn't get the attention of a single employee to ask. I literally had to follow an employee who was assisting another guest to try and get help and when he was finished he just walked away and started talking to a fellow employee who had just clocked out. After politely waiting for this employee to again finish his chat he once again just walked away without saying a word. To recap, this location may or may not have guitar strings, but it definitely has terrible customer service standards for its employees. I strongly recommend taking your business elsewhere!
9 years ago (23-12-2017)
Very helpful to my wife and i in picking out a new 55" TV. Had basic knowledge by was by no means a videophile. Got a nice TV
8 years ago (27-02-2018)
If you want to deal with a company that truly doesn't care about customer service, Best Buy is the one for you. I purchased a Lenovo tablet and it was shipped to me from another store without proper packing (large box, no bubble wrap). There were none in stock, so I returned this and later purchased a more expensive HP tablet instead. This one worked fine for a couple of days and then the speakers began to make crackling noises. I returned this one and the person at the return counter confirmed the speaker problem--again, not my problem. Feeling less than enthusiastic about the Best Buy experience, I decided to buy a Microsoft tablet direct from Microsoft. After purchasing my computer, I returned to Best Buy to buy the Arc mouse ($80), an adapter cable ($30), and a humidifier ($25). The humidifier quit working, so I returned it and was surprised to be notified that I couldn't return anything for 90 days. After all of these problems, the Best Buy answer is to treat me like a criminal. I called in to tell a manager this and the call was disconnected. If possible, I will never shop there again.
9 years ago (28-12-2017)
The Manager Bill Borg Is a Rude Bully, I was told a month ago to bring in my Alexa and exchange it From a other Manager, he even looked it up to make sure I could even though it was close to a year, so I went in to do it and Bill Borg was rude and Insinuated I was lying and no one told me to do this, I tried to explain but he would not listen, Jason the other Manager was also acting like I was lying, He said he don't care who told me to come in that it's not going to happen. DO NOT Shop this store. Rude Managers.
8 years ago (13-03-2018)
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