Costco Wholesale

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Address: 18649 Vía Princessa, Santa Clarita, CA 91387, USA

Phone: (661) 250-2818

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State: California

Zip Code: 91387

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Reviews

useless place. Could not return an item because I did not have my deceased fathers Costco card. I don't know what the company would have wanted me to do. 100% useless customer service that does not supply any help. "oh you are going to have to become a member". Why? Why do I have to spend $60 when you can just look up old customers in the data base. Flawed system. If a 0 star rating was possible; this place would deserve it.

 8 years ago (29-08-2017)

I've been a member since 1987 and have never been so embarrassed!
I purchased one of the red cold item totes around July sometime or when they started selling them. I've used it many times since at Costco without question. However, today the checker said to me...mind you it's a little dirty and has no tags what so ever!  Is this ours or yours? I said mine of course and it's a bit dirty lol. She and her helper gave me this look like they didn't believe me. It was a pretty uncomfortable for me as other customers looked on. Anyway, I tried calling once I got home to talk to a person to let them know how I was treated but there's no customer service line.  Costco, don't sell the totes if you don't want your customers to use them back in your stores!

 8 years ago (21-09-2017)

I am not a member.  SO expensive as a single person, especially one who is a complete vegan.  BUT, I get all my prescriptions filled here, and everyone who works in the pharmacy is delightful, so it's always nice to stop by to pick up a renewal.  As well, I've gotten to know just about all the regulars who work in this Costco -- which is caddy-corner to where I live -- and it's nice to go into this store just to see everyone and get and give hugs.

 8 years ago (23-07-2017)

Costco has very helpful employee. My husband and I are both handicap and there is always someone to help when we need it. Their prices are great. We get our prescriptions there too and they are always helpful and polite and call us by our name. Love Costco.

 8 years ago (02-06-2017)

Costco is Costco.  I had an extremely rude employee who literally mowed in front of me as I was looking at something as she mumbled a rude comment.  Initially I thought it was another customer.  I was a bit shocked when I asked her if she was an employee.  She said yes and I told her it was extremely rude what she did, she argued. When I asked her name, she in an extremely condescending manner held her name badge up and proceeded to tell me there are cameras all over.  I did report to a supervisor and have no clue whether or not she was really dealt with...had she been my employee she would at minimum been sent home, and  at minimum suspended although I would have most likely terminated her for treating a customer so rudely and disrespectfully.  I wonder how many other customers she does this too and if this is the quality of what Costco wants to hire shame on them.

Oh and apparently she did do it to another customer who was nodding her head yes as I confronted the employee.

Worst part - not a single apology from the employee or the supervisor.  You know, a simple acknowledgment to say I apologize for this.

 8 years ago (29-07-2017)

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