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Courtyard by Marriott Orlando Altamonte Springs/Maitland

  1. Florida
  2. Orlando Lodging
  3. Altamonte Springs Lodging

Reviews, get directions and contact details for Courtyard by Marriott Orlando Altamonte Springs/Maitland

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Celebrating your daily victories with a well-deserved dose of fun, from your favorite hotel.

Address: 1750 Pembrook Dr, Orlando, FL 32810, USA
Phone: (407) 659-9100
State: Florida
Zip Code: 32810


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Reviews
Not a positive experience. 1) Pool & Spa were not clean. 2) WiFi was slow and lost connection. 3) Found a bug in the bed. 4) Manager was nice - but - seemed in experienced to help. 5) Limited selection of TV channels in room - better selection in Bistro. 6) Room was clean except for bed bug :-(
8 years ago (17-05-2017)
Car park was a mess because they were doing repairs to a water line. Reception was clean and organised. My meeting was in the dining room which had a lot of toom and again was very comfortable
8 years ago (03-06-2017)
Nice place, nice room, everything was perfect until the dream was over: Breakfast was included with our stay, but my wife got charged when she went to "the cafe" to get two coffees and a muffin. I didn't complain, I just let it slip, unprofessional but hey, it can happen! But the day after I left the hotel, I checked my credit card balance, and I got charged again, what? My stay was prepaid, booked on expedia, but didn't matter, I got charged a second time. After I called the hotel to have my second charge cancelled, I was told it was expedia's fault and would take up to 9 business days to reflect on my card. Please, own your mistakes, don't blame others! I have never seen anything like this in years and years of booking hotels. Please be aware, check your cards and be sure you don't get charged two or more times for your stay. I escalated what happened to corporate, still no words back.
8 years ago (20-04-2017)
My 85 year old Mother had a reservation at this hotel. Due to the construction, as mentioned in other reviews, she was not able to find her way to the hotel. From 8:30pm to 11:00pm (2 and a half hours!) she was lost trying to get there until a police officer helped her and escorted her to the closest hotel to where she was. In the confusion, it seems that her reservation was never cancelled. After I called the Marriot to explain the situation, management was totally unsympathetic and charged my Mother $171 for the no show!! I am totally outraged. Managment at this hotel cares NOT the least about the hotel guests. They care only about enforcing a "policy" with out any regard to fairness or circumstances. NOT a way to cultivate a loyal following. I am sure that the managers response to this review will be a perfunctory, sorry you were not happy. I will be happy to revise this review if I am contacted and and some accommodation is made.
8 years ago (19-04-2017)
Very nice hotel. Staff is nice, rooms are clean, and bed was comfy. Only complaint would be that nearby construction made it a little difficult to get around the city.
8 years ago (04-04-2017)
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