Crate and Barrel

Reviews, get directions and contact details for Crate and Barrel

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http://www.crateandbarrel.com/Stores/Store.aspx?storeid=19

Address: 850 W North Ave, Chicago, IL 60642, USA

Phone: (312) 573-9800

Website

State: Illinois

City: Chicago

Zip Code: 60642

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

This has to be the worst customer experience ever.  Ordered two stock pieces of furniture and every aspect was screwed up.  Wrong size was entered into their system.  Had to call to correct.  Then, the price was wrong; called to correct again.  Said they'd deliver between 4-6 and called at 3:55 to say they'd be there at 6:30.......my condo does not allow deliveries after 6 (I told them when I placed the order).  Next delivery date?  A week and a half later.  No apologies, just too bad.  Cancelled the order and placed new order with Room and Board.
I won't even go into their multiple order entry systems....one screwed up company.

 7 years ago (23-05-2018)

Attended to a presentation about fashion and right after I walked around and saw many nice things to consider. Between a book shelf, Marshall speaker and other things for my office, they do have nice things. The prices are some higher than expected but others are very reasonable due to the craftsmanship. They do have parking and it's on a convenient location. The staff was friendly and helpful.

 8 years ago (07-10-2017)

Just opened (March 2018) a Le Creuset mini-store inside this store!! Super cute with one of the largest selections I have seen outside of the Le Creuset store downtown. 

Now also has a small Land of Nod section on the middle level.

 7 years ago (03-03-2018)

Very friendly and helpful staff. We were able to get in and out really quick because of their helpful people.

 7 years ago (14-02-2018)

Great store, but horrible delivery and quality experience. I was first delivered the wrong couch - I had to chase the truck down the street to get them to come back. Then they dropped the right one in the middle of my apartment - but it had several holes. I called crate and Barrel to complain. They said it was an easy fix - but they outsourced the fix to a contractor who had no availability to fix it for over three months. When I called back to complain about the time, crate and Barrel said they would set me up with a different repair agency. But no new agency ever reached out. While I love crate and Barrel furniture, I'd be incredibly hesitant to buy from here again.  

 8 years ago (01-09-2017)

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Crate and Barrel

Reviews, get directions and contact details for Crate and Barrel

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