CroppMetcalfe

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About

"Home of the 5-Star Technician"

Mission

Our Vision: Set the Standard Others Strive to Reach.

Our Mission:

To our customers, CroppMetcalfe means:
* Quality and reliability
* Superior timely service
* Strong community ties
* Highly trained professionals
* Energy saving products at fair prices

To our staff, CroppMetcalfe means:
* Excellent benefits
* The employer of choice
* Strong family and community ties
* Exceptional training for career growth
* Opportunities for growth and enrichment

To our company, CroppMetcalfe means:
* Managed growth
* An industry leader
* Ethical business practices
* Environmentally conscientious
* Strong community involvement

Our Goal: Customers for Life

Products

Air Conditioning, Furnaces, Heat Pumps, Air Cleaners, Humidification, Generators, Thermostats, Preferred Service Policies, Plumbing, Water Heaters, Drain Cleaning, Toilet Repair, Faucet Installation/Repair, Garbage Disposals, Pest Control, Indoor Air Quality Security Systems, Home Monitoring, Home Theater

Address: 8421 Hilltop Rd, Fairfax, VA 22031, USA

Phone: (703) 698-8855

Website

moc.eflactempporc@selasmc

State: Virginia

Zip Code: 22031

Update Info

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Reviews

CM's plumbing and HVAC crews have always been good, but the pest guys, while unfailingly polite, do not know how to deal with drain flies. They claim they do, but they actually don’t; the proof is their visits make no difference. One cannot simply squirt a bit of bug spray, perhaps toss a little pesticide powder every few weeks, and declare victory. The first technician convinced me to buy a 3-visit policy on the possibility that his initial treatment might not get all of them, but he was way over-confident. Another tech advised I treat my drain daily, which I did for more than a month. But once I stopped daily treatments, the flies were back. Looking online, most sites advise it will be necessary to scrub out the inside of the drain with a snake to reach the flies’ nests. That doesn’t take a long time, but it’s dirty work; that’s what I’ve done, and am now using products intended for this problem. It seems to be doing the trick -- without spraying insecticides inside my home.

There is no point in another visit. I feel scammed, and I would like my money back, but MC did not respond to my disappointment with their services.

 7 years ago (18-10-2017)

This website is deceiving. This company's website and advertising made me choose this company. It looks very professionally done but the company would not provide a professional quote on company letterhead and would not provide a copy of license  upon request. They claim to be verified license and verified liability but upon request indicated that because I requested their credentials they did not want to do a $3,800.00 job. They had to send two different people to my home only to waist my money and time with this company. Their management indicated that they were not the company for me.

 7 years ago (17-08-2017)

They came to my home to check a problem I had with our energy star water heater e.  They charged me more than $ 200 at the time, and quickly made the heater work again. Now,  few months later, the heater went completely off. The new plumbing company Im working with found out a series of old problems that the CroppMetcalfe technician was unable to diagnose.

 7 years ago (24-10-2017)

The service I received from CroppMetcalfe was hands-down the worst that I have ever received, not just from HVAC companies, but from service professionals in general. Everything about it from beginning to end was incompetent, and at times negligent. 

I had asked the company to conduct duct work on my HVAC system. After an initially promising consultation, it then took the manager 3 weeks to send a proposal which I had been told should have arrived within days. When the scheduled day for the work finally came around, I spent a morning sitting at home waiting for them, and it was only when I took it upon myself to call them that I was informed that they wouldn't be arriving that day on account of (ironically) their truck having over-heated. Quite why this meant that they couldn't make a courtesy call to me to let me know is beyond me.

The problems didn't stop there. Failure on their part to adjust the cooling agent resulted in humidity in my house spiking, which caused the floorboards to warp. There was also a leak on the AC unit caused by their not tightening it appropriately. Numerous frantic calls to the manager went unanswered until the next morning, with the excuse that he had turned his cell-phone off at 8.30pm.

Even when the problems were addressed and resolved, they let themselves down in small areas, such as failing to replace the filters because "they didn't carry them in their vans", which seems incredible for a company that specializes in installing HVAC systems. 

Even their collecting of payment on invoices was abysmal. Four months after the work was carried out, I received an email informing me that they had never sent out an invoice, but asked that I pay it immediately to avoid being sent to collections. This for an invoice that they had never bothered to send me in the first place.

Some might wonder why I used them in the first place, especially since they got off to such a poor start. It's a fair question, and unfortunately a telling indication of the poor service offered by many other HVAC companies in the DC area. With that said, I have to believe that there are better ones out there.

 7 years ago (26-10-2017)

CroppMetcalfe did a great job cleaning our ducts. The man arrived right on time, set to work and cleaned both HVAC systems and all the ducts in the house including the dryer duct. No muss no fuss no drama, just a lot of vacuuming and in the end clean ducts. Thanks CM!

 8 years ago (04-06-2017)

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